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1. How does this new online service benefit me?

• Providers can submit timesheets directly online.
• Recipients can approve timesheets online or by telephone.
• No more waiting for the postal service to deliver your timesheet.
• The Electronic Timesheet System (ETS) checks your timesheet before it is submitted to help you avoid errors and potential violations.
• You can check timesheet and payment status through the ETS.
• You can view timesheet history up to the last three months in the ETS.
• You can request supplemental timesheets without having to contact the county.

2. What do I need to have before I sign up?

• You must be a current active eligible IHSS or Waiver Personal Care Services (WPCS) program provider or recipient.
• You must possess a valid email address.
• You must have internet access and access to a smartphone, tablet, laptop or personal computer.

3. How do I sign up for the new online service?

• Go directly to the CA IHSS Electronic Timesheets website to register for the service.
• Read more about the Electronic Timesheet Service at the CA Department of Social Services Electronic Services Portal page.
• Contact the Electronic Timesheet Services Help Desk toll free number at 866-376-7066, option 4, during normal business hours of 8 am to 6 pm, Monday through Friday, excluding major holidays, for additional assistance.
• Recipients can contact their local county office to sign up to approve timesheets by telephone using the Telephone Timesheet System (TTS).