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1. How do I file a grievance or complaint?

Call or write to the Patients' Rights Advocate to begin the process of filing a grievance or complaint (see contact information on the Patients' Rights page). The Patients' Rights Advocate can assist you with any concern or complaint you may have regarding Behavioral Health services. Whether you are receiving, or have received services in the past, the Patients' Rights Advocate can assist you with navigating the problem resolution process in collaboration with the Beneficiary Protection Designee. 

2. What exactly is Patients' Rights?

People receiving mental health treatment are protected by both state and federal laws, to include all rights and responsibilities unless limited by court order. All individuals receiving mental health services have the right to be treated respectfully and without discrimination by providers.

Your Rights During An Inpatient Stay

Clients have rights during a voluntary or involuntary admission to a psychiatric facility. See Patients' Rights During An Inpatient Stay page.

3. What is a Patients' Rights Advocate?

A Patients' Rights Advocate is a state mandated position that empowers and assists recipients of mental health services to exercise their civil and human rights. Patients' Rights Advocates represent clients' interests as defined by the client, as long as those interests are within the bounds of the law and achievable within the advocate’s resources. Advocates do not determine what is "appropriate" for the client or in the client’s "best interest" rather, advocates advise clients about their options, the implications of those options, and assist the client to make informed choices. Additionally Patients' Rights Advocates monitor mental health facilities, services and programs for compliance with state and federal regulations and provide training and education about mental health law and patients’ rights to mental health providers.