Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."


                    Options for Services

Your safety and the safety of our staff are important to us. Most of your needs can be met online or by phone. We appreciate your help to keep us all safe.

  • You do not have to come into our office to apply for benefits.
  • You can turn in your verifications online or in the drop boxes located in the front of our buildings. 

To apply for benefits you may submit an application:

Online – at benefitscal.org or getcalfresh.org

By fax – at 530-538-6918

By mail – at PO Box 1649 - Oroville, CA 95965

By phone – 1-877-410-8803

To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at:


You may also use this number to:

  •  Request forms
  •  Request a new BIC or EBT card
  •  Get benefit information or a status update on your case
  •  Request an application for benefits
  •  Add someone to your case
  •  Change your address
  •  Help with your BenefitsCal account
  •  Change your IVR PIN number

If you have a BenefitsCal account, you can upload documents, verifications requested by your worker, complete your SAR7, etc. For help setting up a BenefitsCal account, you can call the CSC 1-877-410-8803.

If you would like to drop something off, you can use your drop boxes located in the front of our buildings. Documents dropped here are picked up and delivered to your worker within 24 hours.

Thank you for your cooperation.

Medical Coverage

Affordable health care is essential to everyone’s health and well-being. A number of health care coverage options are now available for qualifying individuals and families. Each program has its own rules to determine who is eligible and the cost, if any, of coverage. 


Medi-Cal, called Medicaid in other states, provides quality health coverage to qualifying residents of California. Those who qualify for Medi-Cal include the aged, blind and disabled, those in long-term care, the medically needy, and those deemed eligible as a result of qualifying for other services, such as CalWORKs. 

 In January 2014, Medi-Cal eligibility is being expanded to include the non-disabled, non-elderly, childless adult populations with income up to 138% of the Federal Poverty Level (FPL). Household income will be calculated using the adjusted gross income as defined on household tax returns. There is no asset test on these households, meaning that owning valuable assets does not disqualify a person or family from this program. 

Health Care Coverage through the Affordable Care Act

The state’s insurance exchange, known as “Covered California,” will offer four different health care plan levels- platinum, gold, silver or bronze- that provide a range of premiums and benefit levels. There will be tax credits to help cover the cost of health insurance premiums for families with incomes under 400% of the Federal Poverty Level, and assistance with co-pays and deductibles. The insurance companies that are offering health care plans in Butte County are Anthem Blue Cross of California, and Blue Shield of California. For more information or help in calculating the costs and options visit the CoveredCA website.

Upcoming Deadline for Jan. 1 Coverage

Covered California’s open-enrollment period runs through Jan. 31, 2022.  In order for coverage to start on Jan. 1, 2022 you must sign up by Dec. 31, 2021.  Here are the ways to sign up:

  • Visit CoveredCA.com to learn about coverage options and enroll online.
  • Find a local agent or other certified enroller on CoveredCA.com or have one call and help for free.
  • Call Covered California at (800) 300-1506 and get information or enroll by phone.

Covered California’s online enrollment portal and certified enrollers will help individuals find out whether they are eligible for Medi-Cal or Covered California. Medi-Cal enrollment is available year-round, and the coverage will begin the day after sign up is complete. In addition, individuals in Butte County can apply for Medi-Cal online or by picking up an application at one of the many sites throughout the county.

How to Apply

Visit www.benefitscal.org to apply.  Benefits Cal 
Visit CoveredCA.com online to apply.  CoveredCA Logo

By Phone:  Call Covered California at 800.300.1506.

In Person:


Butte Community Employment Center - Chico
765 East Ave                                                                  Chico, CA 95926  

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Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

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County Medical Services Program (CMSP)

The CMSP program services and eligibility requirements are being revised. For more information, call the Butte County Customer Service Center at 877.410.8803.

Apply for Benefits  Jobs  Medical Coverage

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 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pm 

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online