Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

In Home Support Services

The program provides physical support to eligible aged, blind or disabled adults and children who would not otherwise be able to safely remain in their homes. If you or someone you know would like to apply or learn more about this program, call 530.552.6161. 

Visit the California Department of Social Services Website for further information on this program.

IHSS Electronic Timesheet

As of September 2020, Electronic Visit Verification (EVV) and the Electronic Timesheet System (ETS) will be MANDATORY for all counties in California.

Registering early will allow for providers and recipients to work out any issues they may have accessing the Electronic Services Portal.

Benefits of enrolling now include:

  • Complete and submit Electronic Timesheets
  • View your payment status and history 
  • Sign-up for and make changes to your Direct Deposit
  • Submit Sick Leave Claims
  • Faster Processing of your timesheet 

To Log on and Register go to: 



at 530.552.6161

Registration Information for the ”EVV Registration Overview for IHSS/WPCS Recipients and Providers” Webinar

The current webinar schedule is available at the CDSS web page at https://www.cdss.ca.gov/inforesources/ihss

In the section entitled, “Important Program Information” click on:

 EVV Registration for IHSS/WPCS Recipients and Providers Webinar Schedule  

Registration is required for recipients and providers who wish to attend a webinar.

Recipients and providers may attend more than one session.


  • Providers can submit timesheets directly online.
  • Recipients can approve timesheets online or by telephone.
  • No more waiting for the postal service to deliver your timesheet.
  • ETS checks your timesheet before it is submitted to help you avoid errors and potential violations.
  • You can check timesheet and payment status through the ETS.
  • You can view timesheet history up to the last three months in the ETS.
  • You can request supplemental timesheets without having to contact the county.


  • You must be a current active eligible IHSS or WPCS program provider or recipient
  • You must possess a valid email address
  • You must have internet access and;
  • You must have access to a smartphone, tablet, laptop or personal computer.


  • Go directly to https://www.etimesheets.ihss.ca.gov to register for the service
  • Read more about the Electronic Timesheet Service at the CDSS website-Timesheet Information Page
  • Contact the ETS Help Desk Toll Free at (866) 376-7066, Option 4, during normal business hours 8am-6pm Monday through Friday, excluding major holidays, for additional assistance.
  • Recipients can contact their local county office to sign up to approve timesheets by telephone using the Telephone Timesheet System (TTS).

IHSS Federal Labor Standards Act (FLSA)

There are new overtime rules for IHSS under the Federal Labor Standards Act (FLSA) which became effective on February 1, 2016. The new law states that providers must receive overtime when they work more than 40 hours in a workweek.

The “workweek” begins at 12:00 a.m. on Sunday and ends at 11:59 p.m. the following Saturday.

There are some limits on how much overtime can be worked:

  • In a one Provider/one Recipient Relationship, the Provider can work up to 70 hours and 45 minutes per week.
  • Providers with multiple consumers can work up to 66 hours a week.

In some cases exemptions for Live-In family Care Providers or Extraordinary Circumstances may apply.

IHSS providers may get paid for wait time at medical appointments.
IHSS providers will get paid for up to 7 hours a week travel time between recipients’ homes when traveling directly from one Recipient’s home to another Recipient’s home to provide IHSS services.

Refer to the CDSS Website for more detailed information regarding FLSA:

IHSS Exemption Approval Process
Phone: 916-551-1011
Answered 9 a.m. - 4 p.m.
Monday thru Friday
Any messages left on that line will be returned, if a name and phone number are provided.

744 P Street, Mail Stop 9-9-04
Sacramento, CA 95814
Email: apbinquiryresponse@dss.ca.gov

If you are interested in learning more about FLSA, you are welcome to attend Butte County’s IHSS FLSA Provider/Recipient training. Please call our toll free phone number for an appointment: 1(855)398-8899, select option #1.

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pm 

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814