Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."


                    Options for Services

Your safety and the safety of our staff are important to us. Most of your needs can be met online or by phone. We appreciate your help to keep us all safe.

  • You do not have to come into our office to apply for benefits.
  • You can turn in your verifications online or in the drop boxes located in the front of our buildings. 

To apply for benefits you may submit an application:

Online – at benefitscal.org or getcalfresh.org

By fax – at 530-538-6918

By mail – at PO Box 1649 - Oroville, CA 95965

By phone – 1-877-410-8803

To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at:


You may also use this number to:

  •  Request forms
  •  Request a new BIC or EBT card
  •  Get benefit information or a status update on your case
  •  Request an application for benefits
  •  Add someone to your case
  •  Change your address
  •  Help with your BenefitsCal account
  •  Change your IVR PIN number

If you have a BenefitsCal account, you can upload documents, verifications requested by your worker, complete your SAR7, etc. For help setting up a BenefitsCal account, you can call the CSC 1-877-410-8803.

If you would like to drop something off, you can use your drop boxes located in the front of our buildings. Documents dropped here are picked up and delivered to your worker within 24 hours.

Thank you for your cooperation.

CalWORKs Employment Services

The CalWORKs Welfare-to-Work (WTW) Program is a component of CalWORKs. The program assists CalWORKs recipients in seeking, obtaining and retaining employment that leads to self-sufficiency. Welfare-to-Work staff help and encourage participants in overcoming the barriers that prevent employment. Participants are eligible for a variety of supportive services to assist them in becoming and remaining employed; some of these services are provided through partner agencies.

Employment Services:

  • Adult Basic Education
  • Behavioral Health Services
  • Child Care
  • Clothing for Work
  • Community Service
  • GED Preparation and Testing
  • Job Search Leads and Assistance
  • Job Skills Training
  • Job Skills Workshops
  • Job Retention Services
  • Learning Needs Evaluation
  • Public Health Nursing Services
  • Subsidized Employment
  • Substance Abuse Services
  • Transportation
  • Unpaid Work Experience
  • Vocational Assessment
  • Vocational Training

Partner Agencies:

  • Alliance For Workforce Development, Inc.
  • Butte County Department of Behavioral Health
  • Butte-Glenn Community College
  • Butte County Child Support Services
  • Chico Unified School District
  • Butte County Public Health
  • Regional Occupational Program (ROP)
  • Valley Oak Children’s Services

To remain eligible for services, recipients of cash aid must participate in work or work-related activities, specified in their individualized “Welfare-to-Work Plan.” For adults, there is a 48-month lifetime limit on eligibility for cash assistance.

Butte Community Employment Center "One-Stop" Job Listings

The Butte Community Employment Centers, home to DESS services, maintain a list of current job openings, many of which are provided directly by local employers. Each Center also has a Job Board with many current employment opportunities.Visit a Butte Community Employment Center in Chico or Oroville.

Current Butte County Job Listing
Glenn County One-Stop Job Listing
Butte College Job ListingThe Butte
California State University, Chico, Job Listings


Community Employment Centers provide these Job Listings as information only; inclusion of job information in this website does not in any way imply endorsement of any employer by this agency.

How to Apply

Online:  Visit BenefitsCal.org online to apply.  Benefits Cal

By Phone:  Call The Butte County Customer Service Center at 877.410.8803.

In Person:


Butte Community Employment Center - Chico
765 East Avenue     
Chico, CA 95926

View Larger Map


Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

View Larger Map

CalWORKs Child Care Program

Stable, quality child care is essential to the success of each CalWORKs participant. The CalWORKs Child Care Program provides that child care and helps families transition smoothly from the immediate, short-term child care needed as the parents begin work or work activities to the stable, long-term child care necessary for the family to leave and remain off aid.

CalWORKS Cal-Learn Program

The Cal-Learn Program is designed to assist pregnant and parenting teens receiving CalWORKs, to attend and graduate from high school or its equivalent.

Learn more on the California Department of Social Services CalWORKs website.

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pm 

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814