Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."


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                    Options for Services

Your safety and the safety of our staff are important to us. Most of your needs can be met online or by phone. We appreciate your help to keep us all safe.

  • You do not have to come into our office to apply for benefits.
  • You can turn in your verifications online or in the drop boxes located in the front of our buildings. 

To apply for benefits you may submit an application:

Online – at C4yourself.com or getcalfresh.org

By fax – at 530-538-6918

By mail – at PO Box 1649 - Oroville, CA 95965

By phone – 1-877-410-8803

To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at:

       1-877-410-8803

You may also use this number to:

  •  Request forms
  •  Request a new BIC or EBT card
  •  Get benefit information or a status update on your case
  •  Request an application for benefits
  •  Add someone to your case
  •  Change your address
  •  Help with your C4yourself account
  •  Change your IVR PIN number

If you have a C4yourself account, you can upload documents, verifications requested by your worker, complete your SAR7, etc. For help setting up a C4yourself account, you can call the CSC 1-877-410-8803.

If you would like to drop something off, you can use your drop boxes located in the front of our buildings. Documents dropped here are picked up and delivered to your worker within 24 hours.

Thank you for your cooperation.

Cal Fresh

 EBT Online

As of April 28, 2020 you can use your EBT card to make purchases online.

Individuals and families can purchase groceries online using their EBT card at Amazon and Walmart. If you receive CalWORKs, you may also be able to use your cash benefits to make purchases online at Wal-Mart.

California expedited implementation of EBT online purchasing in response to COVID-19. Allowing for EBT online purchases will support vulnerable populations in meeting their nutrition needs, especially while a statewide stay at home order remains in place. California is actively working to expand the number of stores that accept EBT online in the future.

CalFresh provides monthly food benefits that help individuals and families buy healthy, nutritious food! Even if temporary, individuals and families who have experienced a change in their circumstances and need additional help may apply for CalFresh. Californian’s can visit GetCalFresh.org to apply or call 1-877-847-3663 (FOOD) to be connected to their local county social service office.

https://www.cdss.ca.gov/ebt-online

CalFresh Benefits Replacement Available for Families Impacted by Power Outages

 

Families who lost power during the PSPS are eligible for CalFresh replacement benefits! You can come in to the Oroville office located at 78 Table Mtn Blvd or the Chico office located at 765 East Ave. Suite 200  to request replacement benefits. But don't forget: You MUST make the request by November 8, 2019 so time is running out! Call the Customer Service Center at 1-877-410-8803 with questions.


https://www.chhs.ca.gov/wp-content/uploads/2019/10/CalFresh-Power-Outage-Flyer.pdf

 

Familias que perdieron servicios electricos durante el PSPS son elegibles para reponer sus beneficios de CalFresh! Pueden presentarse a la oficina en Oroville localizada en el 78 Table Mtn Blvd o a la oficina de Chico en 765 East Ave Suite 200 para peticionar el remplazo de sus beneficios. Pero no se le olvide:  Debe de hacer esta peticion antes de Noviembre 8, 2019, asi que el tiempo se acaba!  Llame a el telefono de servicio al cliente 1-877-410-8803 si tiene preguntas.

 

Cov tsev neeg uas hluav taws xob raug tua rau lub caij #PSPS muaj feem yuav tau txais kev pab nyiaj muas noj #CalFresh los mus ntxiv rau tej khoom noj uas puas tau raug puas tsuaj lawm. Tuaj thov kev pab hauv Oroville ntawm 78 Table Mtn Blvd, los yog hauv Chico ntawm 765 East Ave. Suite 200. Tab sis txhob hnov qab tias koj yuav tsum tau tuaj thov kev pab Tsis pub dhau lub 11 Hlis ntuj, Tim 8, Xyoo 2019 Hu rau peb ntawm ( 1-877-410-8803) yog koj muaj lub nug.


CalFresh Logo

Warning - Phone/Text Scam Targeting EBT Cardholders:Some EBT cardholders are receiving an automated call or text asking them to provide personal information, including their 16-digit card number and PIN. EBT cardholders should never share their card number or PIN.

CalFresh, formerly known as Food Stamps, helps low-income people buy the food they need for good health. For most households, CalFresh benefits are only a part of their food budget. They must spend some of their own cash, along with their CalFresh Benefits, in order to buy enough food for the month. 

Individuals and families may be eligible to receive CalFresh benefits, whether or not they work, if they have low income. 

CalFresh benefits are given in the form of an Electronic Benefits (EBT) card, similar to a bank debit card.

Who Qualifies

Specific eligibility requirements take into account an applicant’s citizenship, income, and other factors. Generally, services are available to low income individuals and families who :

  • Are U.S. Citizens, or
  • Are Legal Immigrants who:
    • Have lived in the U.S. for at least five (5) years, or
    • Are receiving disability-related assistance or benefits, regardless of entry date, or
    • Are children under 18 years of age regardless of entry date.
  •  Meet Work and Income Requirements

How to Apply

Online:  Visit C4Yourself.com online to apply.  C4Yourself Logo

By Phone:  Call The Butte County Customer Service Center at 877.410.8803.

By Fax:

Chico Office: 530.879.3483

Oroville Office: 530.538.6918

In Person:

Chico

Butte Community Employment Center - Chico
765 East Avenue                                                                Chico, CA 95926


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Oroville

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965


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 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
800.400.0902
Children's Services - South County
800.400.0902
Adult Services - Countywide
800.664.9774

Customer Service Center
877.410.8803

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm 

Butte County Community Services Center
7200 Skyway Rd
Paradise, CA 95969


Excludes Holidays

Full list of DESS locations.

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Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

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