Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Parent/Guardian Information and Resources

If, during the course of a Children Services investigation or Juvenile Dependency Court hearings, the court determines that your child must be placed in out-of-home care, there are resources available to help reunite you with your children. Your social worker will help you develop a case plan with clear goals, a visitation schedule, and other steps you must take for the court to determine that your child can safely live with you. Families often some into contact with the Children Services Division because they need help.

It is extremely important to follow the case plan that you developed with your social worker, comply with all court orders, follow the advice of your attorney, participate in all of the programs and services as directed by your case plan, and to report your progress to your social worker and attorney. 

As part of your services, your social worker will provide you with a Parent Binder.  You may also find the Parent Binder in the link below:

Parent Binder 

This document contains a clickable Table of Contents for quick search

Parent Binder/Information Folder Quicklinks

A Parent's Guide to the Child Welfare System

Your Rights Under Section 504 of the Rehabilitation Act - English

Your Rights Under Section 504 of the Rehabilitation Act- Hmong

 Your Rights Under Section 503 of the Rehabilitation Act- Spanish

Publication 13 - Your Rights Under California Welfare Programs - English

Publication 13 - Your Rights Under California Welfare Programs-Hmong

Publication 13 - Your Rights Under California Welfare Programs - Spanish

The Dependency Court: How it Works

What Happens If Your Child is Taken From Your Home

Chico Court House Flyer

Parent/Guardian Income Information

Family History Inventory

Primary Language Designation Form

Indian Ancestry Questionnaire Cover Letter

Indian Ancestry Questionnaire

Questionnaire for Potential Relative Caregivers

Speed Letter

Statement to the Juvenile Court



Child and Family Team Process

A Child and Family Team (CFT) is a team of people who work together with the family to achieve goals for positive change and improving child safety, permanency and well-being. Child and Family Team Meetings (CFTM) are meetings that are held for families, their support people, services providers, and Children’s Services Division staff. The purpose of the CFT Meeting is to identify case planning and safety goals and services, strengths and protective capacity of parents so that they are able to ensure the safety and wellbeing of children of their children. If you are a member of a Child and Family Team (CFT) and would like to request a Child and Family Team Meeting (CFTM), please use the below link to use the a request form. 

Please complete the above form in its entirety and click the submit button. 


Community Resources 


Parent Education Services

Community Support Groups

Housing Services List

Substance Dependency Services List

Mental Health Services List

Other Support Services





Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pmĀ 

Excludes Holidays

Full list of DESS locations.

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814