Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

 Options for Services

Your safety and the safety of our staff are important to us. Most of your needs can be met online or by phone. We appreciate your help to keep us all safe.

  • You do not have to come into our office to apply for benefits.
  • You can turn in your verifications online or in the drop boxes located in the front of our buildings.

To apply for benefits you may submit an application:

Online – at benefitscal.org or getcalfresh.org

By fax – at 530-538-6918

By mail – at PO Box 1649 - Oroville, CA 95965

By phone – 1-877-410-8803


To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at:


California Mortgage Relief Program

$1 billion in mortgage relief funds are now available to California homeowners who have fallen behind on their housing payments during the COVID-19 Pandemic. Qualified homeowners will not have to pay back funds that are awarded.
The California Mortgage Relief Program is funded by the 2021 American Rescue Plan Act’s Homeowners Assistance Fund. It was designed to provide assistance to qualified homeowners who have fallen behind on their housing payments due to pandemic-related financial hardships.

The program will be provided to homeowners through the CalHFA Homeowner Relief Corporation as part of the state’s Housing is Key initiative. To learn more, visit the California Mortgage Relief Program website.

Employment and Social Services

Shelby Boston, DESS Director

Welcome to the Department of Employment and Social Services (DESS) website. DESS is committed to collaborating with our many partners to provide a safe, healthy and self-reliant community. At DESS we aim to administer employment and social services to all citizens of Butte County with dignity and respect. Please explore the website and learn about the many employment and social services programs we provide.

Shelby Boston, MSW
Director /Public Guardian / Public Administrator                  



Special Needs Awareness Program (SNAP)

The Special Needs Awareness Program (SNAP) is a voluntary program for individuals with Access and Functional Needs (AFN) such as physical/developmental or intellectual disabilities, chronic conditions or injuries, limited English proficiency, older adults, children and low income households, homeless and/or transportation disadvantaged (i.e., dependent on public transit), and pregnant women. Registration in the SNAP program will provide additional evacuation information which may include evacuation assistance, as well as notification for extreme heat/cold events and Public Safety Power Shutoffs (PSPS) events.

If you would like to register for SNAP, please complete the registration card online by clicking here, calling Butte County Adult Services at 530.538.7538, #2, or by calling toll free 1.855.398.8899. You can also send an email request to snap@buttecounty.net, or by clicking here.

Once registered, you will receive a SNAP packet containing community resources and information needed to prepare for an emergency. 

ALERT FM Emergency Notification System

Butte County is partnering with Bare on the Ridge, Inc. and ALERT FM to provide Alert FM devices to individuals that meet program eligibility guidelines and  you may be eligible to receive a free ALERT FM receiver if you meet that criteria. 

ALERT FM is a device that receives mass notifications in times of crisis or emergency.  This device keeps citizens informed when the power, internet and/or cellular networks fail.

FREE devices are available on a FIRST COME, FIRST-SERVED basis for eligible households. Once supplies have been exhausted you may request to be added to a waitlist.

To register for the program please complete the APPLICATION and submit or call (530) 552-6887.

To learn more about ALERT FM you can visit https://www.alertfm.com.

Senior and Adult Services

Services to help the elderly and persons with disabilities to live safely in their own homes. Investigates reports of elder or dependent adult abuse and neglect.

Children's Services

Investigates child abuse and neglect and works to preserve or restore family stability.

Parent and Guardian Information and Resources


California Work Opportunity and Responsibility to Kids (CalWORKs)

CalWORKs provides temporary financial assistance and employment-related services to needy families with minor children.

CalFresh (Formerly Food Stamps)

Helps low-income people buy the food they need to remain healthy.

To qualify for CalFresh the minimum basic requirement(s) are listed below:

  • Identity of Primary Applicant
  • Gross non-exempt income
  • Non-citizenship Status
  • Social Security Number(s)
  • Residency

If you are unable to provide or need assistance obtaining any required documentation please let your worker know and the county will assist in obtaining needed verification.

If you are in need of immediate food assistance please use any available option to apply listed above, under service options.  

Expedited Service CalFresh benefit(s) are potentially available within 3 days to all households that apply and qualify.

You may qualify to receive benefits under Expedited Service if:

  • You have less than $150 monthly gross income and less than $100 available liquid resources.
  • Your combined monthly gross income and liquid resources are less than the household’s combined rent/mortgage and utility cost (SUA).


  • Identity is verified

 Proof of identity is required for Expedited Service.  Examples of proof of identity include, but are not limited to: 

  • Driver License, picture ID, work or school ID, health benefits ID
  • Birth Certificate
  • Voter Registration Card
  • Wage Stubs
  • Collateral Contact
  • Social Security Card

Medical Coverage

Medical coverage is available, including Medi-Cal, Expanded Medi-Cal, Health Care Reform Options, and the County Medical Services Program (CMSP).

Veteran Services

The County Veterans Service Office is an office established by the Butte County Board of Supervisors to assist veterans, their dependents and survivors, and the general public in obtaining benefits from federal, state, and local agencies administering programs for veterans.

General Assistance (GA)

General Assistance provides three months of cash assistance to eligible, employable adults and provides longer-term assistance to eligible adults who are temporarily disabled or who are awaiting Supplemental Security Income (SSI) approval.

Community Employment Centers


Butte Community Employment Centers - One Stops.
Each Butte Community Employment Center provides a wide variety of employment related services to both job seekers and employers, and a connecting point between the two.
See a full list of Butte Community Partners.

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pm 

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814