Child Support Services

Child Support Services and Parents Working Together for Children.

Our role is to work directly with families to: 

  • Establish paternity;
  • Establish and enforce child and/or medical support orders; and 
  • Monitor payment activity.
Welcome to Child Support Services

We serve any:

  • custodial party;
  • non-custodial parent; or 
  • other state agency providing services to one of those parties. 

Families receiving public assistance in Butte County under Title IV-A (TANF/Cal Works), Title IV-E (Foster Care) or Title XIX (Medi-Cal) will have their case automatically referred to Child Support Services (CSS) and are required to cooperate in the effort to establish and enforce child support.

Important Tools & Tips

New Customer Service Survey  -  Encuesta de servicios de manutención de hijos en Español

We want to know how we are doing and whether the services our staff provides are timely, responsive, and helpful.  Thank you for taking the time to help us with that.  We have 10 short questions designed to obtain information from you that will help us to do our jobs better.   Your time and effort are greatly appreciated.  Take survey in English.

Queremos saber cómo lo estamos haciendo y si los servicios de nuestro personal ofrece son oportunos, atento y servicial.  Gracias por tomarse el tiempo para ayudarnos.  Tenemos diez preguntas cortas diseñadas para obtener información de usted que nos ayudará a hacer mejor nuestro trabajo. Su tiempo es muy apreciadas.  en Español

New Mobile App for Child Support Services

Download CAChildSup app for free via the App Store or the Google Play Store. Learn more about the mobile app.

Now offering eDocuments!

Effective May 22, 2013, you may view, save, and print your child support documents online instead of receiving them by mail.

  • To enroll visit Customer Connect online.
  • Once you are enrolled, login to your account online at Customer Connect.
  • Click the My Profile tab and select eDocuments to view, save, and print your child support documents.

New E-Benefits California Website!

This new e-benefits website connects you to applications for Medi-Cal, County Medical Services Program (CMSP), CalFresh (formerly known as Food Stamps) and California Work Opportunity and Responsibility to Kids (CalWORKs) benefits in California. 

  • To apply visit the C4Yourself website online.
  • Pick your county of residence, click on the Go button, and you will be a step closer to getting the help you need.

The Child Support Application Process Goes Automated

Effective Tuesday, June 8, 2010, applications in progress, when completed, will be submitted electronically to the Local Child Support Agency (LCSA). Please do not mail-in or hand-deliver this application to a LCSA. To login visit the State Child Support website online.


Security Alert for California Electronic Pay Card (EPC) Users.

The California Department of Child Support Services (DCSS) has been alerted to mobile phone applications that may seek personal information from Electronic Pay Card users. Please be aware the Department currently does not use such applications, and instead makes available self-service options to our customers that are well-tested and safe to use. Learn more about the security alert for California Electronic Pay Card (EPC).

Phishing Scam Reported

It has been reported that a number of Parent/Party Receiving Support (PRS) have received phone calls from someone identifying themselves as being with the State Disbursement Unit and asking about their EPC cards. The caller references the SDU transition from Bank of America. The recipients of these calls are being asked to provide personal information. Never provide any personal information in response to anyone calling and requesting such information.

Make Payment   Check Status   Calculate Support

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Child Support Services
Phone: 866.901.3212

Phone Hours
Monday to Friday
8:00am to 4:00pm

 Location & Hours

78 Table Mountain Blvd.
Oroville, CA 95965 

Office Hours
Monday to Thursday
7:00am to 6:00pm
8:00am to 5:00pm
Excludes Holidays

 What's New

New Mobile App for Child Support Services. Download CAChildSup app for free via the App Store or the Google Play Store. Learn more about the app.

Effective May 22, 2013. Now offering eDocuments! View, save, and print your child support documents online instead of receiving them by mail.
To enroll:
Visit CustomerConnect;
Login to your account;
Click the My Profile tab; and
Select eDocuments.