Child Support Services

Child Support Services and Parents Working Together for Children.

Our role is to work directly with families to: 

  • Establish paternity;
  • Establish and enforce child and/or medical support orders; and 
  • Monitor payment activity.

We will be closed Friday June 18th in observance of the Juneteenth Holiday.

Public Hours as of 11/23/20:

Open to Public 3
Did you know that you can take care of most of your Child Support business without coming to our office?
You can contact our customer service centers at 1-866-901-3212, Monday to Friday 8:00 a.m. to 4:45 p.m.

Want mobile options? Check your payments; email your caseworker and more using Customer Connect, the child
support self-service website:


Customers having problems logging into the California Child Support Website to make payments, must use the following compatible browsers, Firefox, Internet Explorer or Microsoft Edge, as the Chrome browser is currently not compatible with that website.  Thank you.

Welcome to Child Support Services

We serve any:

  • custodial party;
  • non-custodial parent; or 
  • other state agency providing services to one of those parties. 

Families receiving public assistance in Butte County under Title IV-A (TANF/Cal Works), Title IV-E (Foster Care) or Title XIX (Medi-Cal) will have their case automatically referred to Child Support Services (CSS) and are required to cooperate in the effort to establish and enforce child support.


New Child Support Topics Answered in One-Minute Quick Tip Videos

Child Support Services and Parents

Working Together for Children


New Customer Service Survey  -  Encuesta de servicios de manutención de hijos en Español

We want to know how we are doing and whether the services our staff provides are timely, responsive, and helpful.  Thank you for taking the time to help us with that.  We have 10 short questions designed to obtain information from you that will help us to do our jobs better.   Your time and effort are greatly appreciated. Take survey in English.

Queremos saber cómo lo estamos haciendo y si los servicios de nuestro personal ofrece son oportunos, atento y servicial.  Gracias por tomarse el tiempo para ayudarnos.  Tenemos diez preguntas cortas diseñadas para obtener información de usted que nos ayudará a hacer mejor nuestro trabajo. Su tiempo es muy apreciadas.

en Español





Child Support Services
Phone: 866.901.3212

Phone Hours
Monday to Friday
8:00am to 4:45pm

 Location & Hours

78 Table Mountain Blvd.
Oroville, CA 95965 

Monday - Friday

8:30 am - 4:30 pm
Excludes Holidays

 What's New

Effective May 22, 2013. Now offering eDocuments! View, save, and print your child support documents online instead of receiving them by mail.
To enroll:
Visit CustomerConnect;
Login to your account;
Click the My Profile tab; and
Select eDocuments.

Child Support Services Department


78 Table Mountain Blvd.

Oroville, CA 95965 

Sean Farrell, Director