We are here to help

Our mission is to partner with people to encourage and facilitate 

wellness, recovery, and hope.


Satisfaction Surveys

*Take a Survey Here!*

This is a voluntary departmental survey that can be taken at any time throughout the year. These surveys are located in the lobby of each of the department’s service sites as well as on the Department’s webpage. Surveys are available in English, Spanish and Hmong.

Online Surveys:

English Survey
Hmong Survey
Spanish Survey

Print Surveys:

If you would like to download and print a hard copy, use the drop down menu to select the survey. Send completed surveys to:
Systems Performance
3221 Cohasset Road Ste. 100 Chico, California 95973
Or Email to:

Satisfaction Survey Reports

Fiscal Year 2017-2018 Survey Report

Fiscal Year 2016-2017 Survey Report

Consumer Perception Survey

This is a voluntary survey given to all consumers twice a year in November and May. Consumers that receive services during those weeks will have the opportunity to answer questions about their services, wellbeing and quality of life. Surveys are available in English, Spanish and Hmong. These surveys are required to be collected by the Department of Health Care Services.

Consumer Perception Survey Trend Report:


Consumer Perception Survey Trend Report:

Program Specific

Quarterly Department Data Reports

Fiscal Year 2022-2023

Fiscal Year 2021-2022

Fiscal Year 2020-2021

Fiscal Year 2019-2020



Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or

National Suicide & Crisis Lifeline - Dial 988

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)

Trevor Lifeline (LGBTQ+)

North Valley Talk Line
4:30 to 9:30pm / 7 days a week

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973

Monday – Friday
8:00am to 5:00pm

Excludes Holidays

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.