We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Satisfaction Surveys

*Take a Survey Here!*

This is a voluntary departmental survey that can be taken at any time throughout the year. These surveys are located in the lobby of each of the department’s service sites as well as on the Department’s webpage. Surveys are available in English, Spanish and Hmong.

Online Surveys:

English Survey
Hmong Survey
Spanish Survey

Print Surveys:

If you would like to download and print a hard copy, use the drop down menu to select the survey. Send completed surveys to:
Systems Performance
3221 Cohasset Road Ste. 100 Chico, California 95973
Or Email to:

Satisfaction Survey Reports

Fiscal Year 2017-2018 Survey Report

Fiscal Year 2016-2017 Survey Report

Fiscal Year 2015-2016 Survey Report

Fiscal Year 2014-2015 Survey Report

Fiscal Year 2012-2013 and 2013-2014 compared

Consumer Perception Survey

This is a voluntary survey given to all consumers twice a year in November and May. Consumers that receive services during those weeks will have the opportunity to answer questions about their services, wellbeing and quality of life. Surveys are available in English, Spanish and Hmong. These surveys are required to be collected by the Department of Health Care Services.

Consumer Perception Survey Trend Report:


Consumer Perception Survey Trend Report:

Program Specific

Quarterly Department Data Reports

Fiscal Year 2020-2021

Fiscal Year 2019-2020

Fiscal Year 2018-2019

Fiscal Year 2017-2018

Fiscal Year 2016-2017

Fiscal Year 2015-2016

Fiscal Year 2014-2015

Fiscal Year 2013-2014

Fiscal Year 2012-2013



 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)

Trevor Lifeline (LGBTQ+)

North Valley Talk Line
4:30 to 9:30pm / 7 days a week

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973

Monday – Friday
8:00am to 5:00pm

Excludes Holidays

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.