We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Beneficiary Protections and Problem Resolution

Problem Resolution

The problem resolution process enables a client, also known as a beneficiary, to resolve a problem or concern about any issue related to Behavioral Health's performance, including the delivery of specialty mental health services. The Beneficiary Problem Resolution process includes:

Grievances

A grievance is a beneficiary's verbal or written expression of dissatisfaction with Behavioral Health about any matter, other than a matter covered by an appeal. Behavioral Health must review and provide a determination on a grievance within 90 calendar days of the receipt of the grievance (this time frame may be extended by up to 14 calendar days under certain circumstances).

Appeals

An appeal is a beneficiary’s verbal or written (verbal requests must be followed up in writing) request to Behavioral Health for review of an “action” taken by Behavioral Health. Behavioral Health must decide on the appeal and notify the beneficiary of that decision within 30 calendar days of the receipt of the appeal (this time frame may be extended up to 14 calendar days under certain circumstances).

An "action" occurs when Behavioral Health:

      •  Denies, modifies, reduces, or terminates a provider's request for payment authorization of a covered specialty mental health service;
      • (or its provider) Determines that the beneficiary does not meet specialty mental health services medical necessity criteria and therefore will not receive specialty mental health services;
      • Fails to provide a specialty mental health service within the time frame for delivery of the service; or
      • Fails to act within the time frames for resolution of grievances, appeals, or the expedited appeals.

Expedited Appeal

An expedited appeal allows the beneficiary to request a review of an action that may seriously jeopardize the beneficiary's life, health, or ability to attain, maintain, or regain maximum function. Beneficiaries may request expedited appeals verbally without following up the request in writing. Behavioral Health must decide on the expedited appeal and notify the beneficiary of that decision within 3 working days of the receipt of the expedited appeal (this time frame may be extended by up to 14 calendar days under certain circumstances).

If a beneficiary disagrees with the decision surrounding the appeal or expedited appeal, the beneficiary may request a State Fair Hearing, or an Expedited State Fair Hearing.

For more information on the Beneficiary Problem Resolution Process or to file a grievance or appeal, please contact the Patients’ Rights Advocate.

Patients Rights Advocate Contact 

Alyssa Reilley, LMFT
530.343.1731
800.497.1445
1196 East Lassen Ave., Suite 130
Chico, CA 95973
Se habla Español

     

   

 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or
530.891.2810

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at
suicidepreventionlifeline.org

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)
800.971.0016

Trevor Lifeline (LGBTQ+)
866.488.7386

North Valley Talk Line
11:30am to 9:30pm / 7 days a week
855.582.5554

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm

Excludes Holidays

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.