The mission of the Butte County Library is to provide all individuals, regardless of age, ethnic background, educational or economic level, with free access to ideas, information, and technology.
Account Collections

Butte County Library
KEEP YOUR ACCOUNT CURRENT!
**PLEASE READ**  

As of March 1, 2010, Butte County Library began contracting with Unique Management Services, Inc., an agency that specializes in library material recovery and collection on past due accounts. Library customers   who owe more than $50 in fines or who have items more than 45 days past due will automatically have their accounts referred to Unique Management for processing. Customers who do not respond to collection attempts within 120 days will have their accounts referred to a credit reporting agency. Under this new material recovery system, customers will be given opportunities to return overdue materials and/or pay past due fees as follows:

  • 3 days prior to an item being due—a courtesy notice is sent via email. 
  • 1 day overdue—second notice is sent via email. 
  • 7 days overdue—third notice is sent via email or phone. 
  • 45 days overdue—the account is turned over to Unique Management who sends the customer a written notice requesting payment. At this time, an additional   $19 nonrefundable collection referral fee is added to the customer’s library account. 
  • At   21 days , Unique sends a second letter. 
  • At   35 days , Unique telephones the customer to encourage payment 
  • At   66 days , Unique telephones the customer to warn they may be credit reported. 
  • At   120 days from the initial referral, unresolved accounts are credit reported.  

**Keep your account current!** It’s easy   Keeping your library account current is simple: 
Verify that the library has your current phone number and/or email address (we no longer send paper notices) 
Return items BEFORE they are overdue, or 
Renew items BEFORE they are overdue by 
       Logging into your account at our website, or
       B) calling or visiting any of the six library branches during open hours  
            Biggs 530.868.5724
            Chico 530.894.2726
            Durham 530.879.3835
            Gridley 530.846.3323
            Oroville 530.538.7355
            Paradise 530.872.6320  

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Library Administration
530.538.7525

Information Line
855.379.4097

Biggs Branch
530.868.5724

Chico Branch
530.891.2726

Durham Branch
530.879.3835

Gridley Branch
530.846.3323

Oroville Branch
530.538.7641

Paradise Branch
530.872.6320

Literacy Services
1.888.538.7198

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