E-Resources Help

Need help?

• Visit Hoopla's Help page
• Video Tutorials: Hoopla Digital's YouTube Channel
• If you need help with your Library Card and PIN/Password, contact the library at 530-552-5652 or Submit a Ticket

• Instruction Booklets:
  • SimplyE Instructions for iOS (PDF)
  • SimplyE Instructions for Android (PDF)
• Email to Make eBook Requests
• To report an issue, use the Report an Issue through the app under:
  1. Settings
  2. Accounts
  3. Butte County Library
  4. Report an Issue, or Submit a Ticket to us
• Compatibility:
  • iOS devices requires iOS 8.0 or later, compatible with iPhone, iPad, and iPod touch
  • Android 4.4 and up
  • Not supported by Kindle, Kindle Fire, Nook
• Audiobooks are not supported at this moment

To get started, you'll need your library card number and pin to login, search, and checkout Enki eBooks.

To read, you either have the option to read certain books online, or download the books to your device and read them with Adobe Digital Editions. You need an Adobe ID and the appropriate Adobe Digital Editions App installed on your device to be able to read the downloaded eBooks.

Please refer to the Enki Tutorial for more information.

• To get started, visit the library's OverDrive website, sign in with your library card number and pin
• Meet Libby - A fresh and easy way to borrow and read from your library
• Need more help? Visit the OverDrive Help page

Mobile Devices

• OverDrive and Libby: OverDrive Device Profiles
• SimplyE:
  • Apple iOS 8.0 or later, compatible with iPhone, iPad, and iPod touch
  • Android 4.4 and up
  • Not supported by Kindle, Kindle Fire, Nook
  • SimplyE app is recommended for accessing Enki books

Windows Personal Computer (PC) & Mac

• Enki: Adobe Digital Editions is needed for reading Enki eBooks
• OverDrive: OverDrive Device Profiles

Come to your library to learn how to set up your iPad, tablet, smartphone, or other device for library eBooks, digital magazines, and audiobooks!

• Chico Branch Library offers as-needed eBook assistance throughout our open hours, please ask us at the front desk for help
  Address:
  1108 Sherman Avenue
  Chico CA 95926
  Phone: 530-552-5652
• Oroville Branch Library offers eBook help on an appointment-only basis; patrons may call the branch to schedule an one-on-one appointment with library staff to get help with e-resources on their devices
  Address:
  1820 Mitchell Avenue
  Oroville CA 95966
  Phone: 530-552-5652

What You'll Need

• Your library card and library pin
• Your iPad, tablet, smartphone, or laptop - fully charged
• Logins for your device, Apple App Store or Google Play Store
• Basic familiarity with using your device

Email your suggestion to the Butte County Library.