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In-Home Support Services (IHSS)
The IHSS program provides physical support to eligible aged, blind or disabled adults and children who would not otherwise be able to safely remain in their homes. If you or someone you know would like to apply or learn more about this program, call 530-552-6161.
Visit the California Department of Social Services (CDSS) website for further information on this program.
IHSS Electronic Timesheet
As of September 2020, Electronic Visit Verification (EVV) and the Electronic Timesheet System (ETS) will be mandatory for all counties in California. Registering early will allow for providers and recipients to work out any issues they may have accessing the Electronic Services Portal. Benefits of enrolling now include:
- Complete and submit electronic timesheets
- View your payment status and history
- Sign-up for and make changes to your direct deposit
- Submit sick leave claims
- Faster processing of your timesheet
To log on and register go to the CA IHSS Electronic Timesheets website or call 530-552-6161.
Webinar Registration
Registration information for the "EVV Registration Overview for IHSS/WPCS Recipients and Providers" webinar:
- The current webinar schedule is available at the CDSS website
- In the section entitled, "Important Program Information" click on EVV Registration for IHSS/WPCS Recipients and Providers Webinar Schedule
Registration is required for recipients and providers who wish to attend a webinar. Recipients and providers may attend more than one session.
IHSS Federal Labor Standards Act (FLSA)
There are new overtime rules for IHSS under the Federal Labor Standards Act (FLSA) which became effective on February 1, 2016. The new law states that providers must receive overtime when they work more than 40 hours in a workweek.
The "workweek" begins at midnight on Sunday and ends at 11:59 pm the following Saturday. There are some limits on how much overtime can be worked:
- In a one Provider/one Recipient Relationship, the Provider can work up to 70 hours and 45 minutes per week
- Providers with multiple consumers can work up to 66 hours a week
In some cases exemptions for Live-In family Care Providers or Extraordinary Circumstances may apply:
- IHSS providers may get paid for wait time at medical appointments
- IHSS providers will get paid for up to 7 hours a week travel time between recipients' homes when traveling directly from one Recipient's home to another Recipient's home to provide IHSS services
Refer to the CDSS website for more detailed information regarding FLSA.
IHSS Exemption Approval Process
- Call: 916-551-1011
- Answered Monday through Friday, 9 am to 4 pm
- Any messages left will be returned if a name and phone number are provided
- Mail:
744 P Street
Mail Stop 9-9-04
Sacramento, CA 95814 - Email CDSS
If you are interested in learning more about FLSA, you are welcome to attend Butte County's IHSS FLSA Provider/Recipient training. Please call our toll free phone number for an appointment: 855-398-8899, select option Number 1.
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In-Home Supportive Services (IHSS)
Phone: 530-538-7538 or 855-398-8899Fax: 530-538-5093
Hours
Monday to Friday
8 am to 5 pm
- How does this new online service benefit me?
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- Providers can submit timesheets directly online.
- Recipients can approve timesheets online or by telephone.
- No more waiting for the postal service to deliver your timesheet.
- The Electronic Timesheet System (ETS) checks your timesheet before it is submitted to help you avoid errors and potential violations.
- You can check timesheet and payment status through the ETS.
- You can view timesheet history up to the last three months in the ETS.
- You can request supplemental timesheets without having to contact the county.
- What do I need to have before I sign up?
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- You must be a current active eligible IHSS or Waiver Personal Care Services (WPCS) program provider or recipient.
- You must possess a valid email address.
- You must have internet access and access to a smartphone, tablet, laptop or personal computer.
- How do I sign up for the new online service?
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- Go directly to the CA IHSS Electronic Timesheets website to register for the service.
- Read more about the Electronic Timesheet Service at the CA Department of Social Services Electronic Services Portal page.
- Contact the Electronic Timesheet Services Help Desk toll free number at 866-376-7066, option 4, during normal business hours of 8 am to 6 pm, Monday through Friday, excluding major holidays, for additional assistance.
- Recipients can contact their local county office to sign up to approve timesheets by telephone using the Telephone Timesheet System (TTS).