The Department of Employment and Social Services (DESS) plays a crucial role in providing assistance and support to individuals and families in need. Within DESS are distinct service divisions, each providing targeted assistance and support. These divisions include Adult Services, Children's Services, Employment Services, Housing and Homeless Services, and Veterans' Services. Together they are focused on improving the well-being of our community, promoting self-sufficiency and independence, and providing a safety net for those facing economic hardships or social distress.

mother father and two children standing against blue wall

Options for Services

Most of your needs can be met online or by phone. You can turn in your verifications online or in the drop boxes located in the front of our buildings. To apply for benefits you may submit an application in the following ways:

By phone at 877-410-8803

Customer Service Line

To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at 877-410-8803.

You may also use this number to:

  • Request forms
  • Request a new BIC or EBT card
  • Get benefit information or a status update on your case
  • Request an application for benefits
  • Add someone to your case
  • Change your address
  • Help with your BenefitsCal account
  • Change your IVR PIN number

For help setting up a BenefitsCal account, you can call the CSC at 877-410-8803. 

If you would like to drop something off, you can use your drop boxes located in the front of our buildings. Documents dropped here are picked up and delivered to your worker within 24 hours.