Quality Management Division

The Quality Management Division monitors services that are provided within the Department of Behavioral Health as well as by the contract providers to ensure that State Contract, and State and Federal regulations are met. We develop implementation processes to continually monitor the quality of care that our consumers receive. We do this through regular audits, producing annual quality improvement goals, performance improvement projects, collaboration with providers, and developing training and resources. Additionally, we maintain knowledge of current federal and state rules and regulations that guide our day-to-day operations.

Request for Records

Helpful Documents

Quality Assurance & Performance Improvement Work Plan

  1. 2018 to 2019 QAPI Work Plan (PDF)
  2. 2019 to 2020 QAPI Work Plan (PDF)
  1. 2020 to 2021 QAPI Results Table
  2. 2022 to 2023 QAPI Work Plan (PDF)

Site Certification

  1. DHCS Site Certification Protocol (PDF)
  2. Policy 065 - Med-Cal Site Certification (PDF)
  1. Site Certification Request (PDF)
  2. Site Certification Training (PDF)

Resources

  1. Clinical Documentation Manual (PDF)
  2. Crisis Services Documentation Manual (PDF)
  3. MCA (PDF)
  1. PHF Documentation Manual (PDF)
  2. Request for Services (PDF)