Help in a Crisis

If you are in a life-threatening emergency situation, dial 911.

Crisis Services are available to all age groups unless otherwise noted. These services are accessed by self-referral or agency/department referrals.

Walk-In Crisis Services

Available 6 am to 11 pm, 7 days a week, including holidays.

560 Cohasset Road
Site 180
Chico, CA 95926

Crisis Response Team

The Crisis Response Team provides services to individuals in Butte County who are experiencing mental health crisis events, regardless of insurance status and age, to determine appropriate level of care to maintain consumer and community safety.  

How to access Crisis Response Team services:

Self-Referral / Walk-in Services

560 Cohasset Road
Site 180 
Chico, CA 95926

7 days a week (including holidays)
6 am to 11 pm

Community-Based Referrals

  • Local hospital providers: Available 24 hours, 7 days a week, including holidays.
  • Butte County schools: Available during school hours.

Mobile Crisis Team

The Mobile Crisis Team (MCT) partners with law enforcement, through direct referrals, to provide crisis related outreach and engagement as well as respond to 911 requests regarding possible psychiatric or emotional crises in the community. MCT operates with the goal of reducing the use of involuntary psychiatric hospitalization when appropriate by providing consultation, crisis assessment and engagement of the individual in need, seeking alternative treatment resources, including referrals to voluntary psychiatric services as available. Currently, the collaboration with the Chico Police is funded through the Mental Health Services Act, and the collaboration with the Sheriff's Office is funded through the SB 82 Triage Grant. View our Crisis Triage Services - SB 82 page.

Crisis Triage Connect

The Connect Team facilitates consumer movement through the crisis continuum; including coordinating hospitalization placement as needed, discharge planning, monitoring, and follow-up case management. The transport team drives clients to and from psychiatric hospitals, takes them for medical clearances to access in-patient services, and takes them home or back into the community. The Connect Team communicates with psychiatric hospitals to setup follow-up services upon discharge from a psychiatric hospital. The Connect Team also provides short term case management services for adults (18+) to facilitate the warm hand-off between inpatient and outpatient services.

Homeless Emergency Action Response Team

Toll-Free Phone: 877-478-6292 (RunAWAY)

The Homeless Emergency Action Response Team (HEART) program, operated by Youth For Change, provides street outreach services, a 24/7 crisis hotline and mobile response, emergency shelter, assessment, case management, and brief individual and family counseling to stabilize living situations and strengthen families. The goals of this program are:

  • To provide physical and emotional safety to youth experiencing a homeless or runaway episode; reunite runaway youth with their families and strengthen family bonds;
  • Promote stable living conditions for runaway and homeless youth, including youth that are at risk from separation from their families;
  • And design, implement and maintain a services delivery system that is responsive to the unique needs of runaway and homeless youth in Butte County.

Hospital Alternative Program

Age Range: Ages 0 to 17

Provided by Youth for Change, is a short-term intensive service for youth at-risk of hospitalization. The Hospital Alternative Program provides comprehensive response and support services to youth who are in need of intensive services as an alternative to being hospitalized following a 5150 screening.

  • 24/7 access to clinical care as needed.
  • Crisis intervention and stabilization skills.
  • Safety planning with youth and family members to encourage stabilization and reduce risk.
  • Intensive short-term interventions to connect youth/family to longer-lasting supports.
  • Facilitate a Multi-Disciplinary Team meeting to individualize a treatment plan to meet the unique needs of the youth and his or her family.
  • Advocacy for youth and family needs.

Psychiatric Health Facility

The Psychiatric Health Facility is a 16-bed, 24-hour acute non-medical facility. The facility provides a safe environment for voluntary and involuntary clients needing acute care for mental illness to receive support and treatment. During an average stay of 3 to 5 days, professional staff and clients work together to restore and maintain each individual's optimal physical and emotional well being in a therapeutic atmosphere. Each individual and their family are encouraged to actively participate in their own care, and treatment planning. In addition, the staff works toward returning the individual to the best possible existence within the community at the least restrictive level of care. Services include:

  • Evaluation and stabilization of acute psychiatric crisis  
  • 24-hour nursing care and medication monitoring
  • Referrals to appropriate community support and services
  • Psychiatric consultation