Welcome to Butte County

Butte County is a place of natural beauty with countless opportunities for recreation in both rural and urban environments. Many Butte County residents live in one of the five incorporated towns or cities: Biggs, Chico, Gridley, Oroville or Paradise. Butte County government provides services to residents through 23 diverse departments. Services include elections, road maintenance, public safety, solid waste disposal, and health and human services to name a few.

Camp Fire Information

Incident Update Information:

Evacuation Orders & Warnings 

View current evacuation order and warning information on the interactive Camp Fire Evacuation/Repopulation Map. The latest updates are also available at the below links:   

A PDF map of the Paradise and Upper Ridge Evacuation Zones is available on the Butte County OEM website.

 Disaster Recovery Center Information: 

  • Bus Routes to and from DRC
  • Open each day: 9 a.m. - 7 p.m.
  • 1982 E. 20th Street, Chico, CA 95928
  • All residents and businesses impacted can go to www.disasterassistance.gov and register right away. Registration with FEMA can be also done by calling (800) 621-FEMA (3362). 
  • The following services and resources are available.
    • Town of Paradise: All services normally available through Town Hall
    • 211: Basic needs, supplemental food program, utility payment assistance
    • Behavioral Health: crisis counseling, mental health services
    • Building, Planning, and Code Enforcement
    • Child Support Services: Helping survivors avoid child support arrearage penalties
    • Employment and Social Services: Public assistance
    • Office of Education: Outreach to students and parents
    • Library: Free books, reading glasses
    • Public Health: Health and safety precautions for re-entry
    • Sheriff: DNA collection, Family Assistance Center
    • Vital Records and Property Records
    • Alliance for Workforce Development: Job training, equipment replacement, work clothes
    • Contractor's State Licensing Board: Consumer protection
    • CalPERS: Services for retired State employees
    • Office of Emergency Services: Disaster unemployment
    • Employment Opportunities
    • Franchise Tax Board: Tax return copies
    • Housing and Community Development: Title search for manufactured homes
    • Department of Social Services: State supplemental grant program, immigrant services
    • Department of Tax and Fee Administration: Business fees, taxes, and permits
    • Veterans Affairs: Outreach, document replacement, home claims, combat veteran and military sexual assault trauma counseling
    • Vital Records
    • FEMA: Disaster assistance
    • Department of Agriculture
    • Postal Service: Change of address, passport replacement
    • Small Business Administration: Disaster assistance loans
    • Social Security Administration: Social security cards
    • Mexican Consulate: Immigration services
    • American Red Cross: Safe and well, disaster mental health
    • Billy Graham Rapid Response Team: Disaster pastoral care
    • Buddhist Tzu Chi Foundation: Cash aid
    • California Fire Foundation: Emergency short term assistance, SAVE cards
    • Children's Disaster Services: Child care, process through play
    • Far Northern Regional Center: Client disaster service, outreach
    • Foursquare Disaster Relief: Chaplain services
    • Northern Valley Catholic Social Service: Case management
    • Northern Valley Property Owners Association: Housing resources
    • Paradise Fire Adopt-A-Family: Matching fire survivors with families to meet their needs
    • Pet Partners: Therapy dogs
    • St. Vincent de Paul: Case management, gift cards
    • Team Rubicon: Debris removal
    • United Methodist Committee on Relief: Gift cards, hygiene kits
    • United Policy Holders: Consumer advocacy, insurance information
    • United Way: Cash relief
    • Veteran Resource Centers of America: Outreach to homeless veterans
    • World Kitchen: Food
    • Adventist Health Feather River: Patient services
    • California Health and Wellness (MediCal insurer): Replacement durable medical equipment, ID cards
    • NorCal Health Care System: Patient services, enrollment
    • Xfinity: Disaster customer service

Public Information Lines:

  • The Fire Public Information Line: 530.538.7826 
  • Red Cross Public Information Line: 855.558.1116 

Camp Fire Structure Status Map

Camp Fire Health Information:

News Releases

Finding Loved Ones:

We encourage residents to check http://safeandwell.org , and to check with family and friends. The Butte County Sheriff's Office has established a Missing Persons Call Center to provide and receive information about persons that are currently missing as a result of the Camp Fire. The call center will be staffed from 8:00 am to 8:00 pm. You are urged to call even if you have already reported a friend or family member missing so that detectives can advise you on the status of the case. If you have located a missing person that you previously reported, please call to report that as well.

Missing Person Call Center Phone Numbers:

  • 530.538.6570 
  • 530.538.7544 
  • 530.538.7671

If you are unable to call during those hours please email: infosheriff@buttecounty.net

Camp Fire Missing Persons List:

Please visit the Butte County Sheriffs Office website for the latest missing persons list.

Evacuation Shelter Information:

The following shelters are OPEN and supported by the American Red Cross:
  • Glenn County Fairgrounds (221 E Yolo St, Orland, CA 95963)
  • Butte County Fairgrounds (199 E. Hazel Street, Gridley, CA 95948)

Full/no longer accepting additional evacuees:

  • Yuba-Sutter Fairgrounds (442 Franklin Ave, Yuba City, CA 95991)
  • Oroville Nazarene Church (2238 Monte Vista Ave, Oroville, CA 95966)
  • Neighborhood Church (2801 Notre Dame Blvd, Chico, CA 95928
  • Bidwell Jr. High School (2376 North Ave, Chico CA 95926)

If assistance is needed in evacuating, call 9-1-1.

Animal Shelter Information:

When evacuating, take your animals with you. Make sure to bring water, food, bedding, and any containment devices necessary. If you are unable to take large animals, leave them in open pastures and leave food out. DO NOT lock them up in a barn. ‬‬‬‬

Finding Lost Pets

If you are trying to locate a lost pet, please visit www.campfirerescuedanimals.com

A picture of every lost domestic animal in the emergency animal shelters is posted on this site. Follow the instructions on the website to pick up your pet. This service will be available for lost large animals and livestock soon.

Reporting Lost Pets

Contact North Valley Animal Disaster Group at 530.895.0000 to report lost pets. They are currently inundated with calls. If you receive a busy signal, call back later.  You can also contact them to have them care for animals still located in an evacuation zone.

Donations and Volunteering

The Disaster Distress Helpline

A 24/7, 365-day-a--year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1.800.985.5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

Non-Emergency Medical Assistance

  • LiveHealth Online: If you are impacted by the Camp Fire, Anthem Blue Cross partnered with LiveHealth Online to help you see a doctor 24/7 for non-emergency conditions through live video from a smartphone, tablet or computer at no cost through November 18, 2018. Doctors can send prescriptions directly to your pharmacy if needed. Sign up at www.livehealthonline.com or download the free LiveHealth Online mobile app and select Help for Wildfires Medical to see a doctor.

Donations

Monetary Donations:

Supply Donations

At this time, please consider making a monetary donation. Shelters and drop-off locations are overwhelmed with material donations.

Supplies for Evacuees

The location to pick-up supplies is the Oroville Municipal Auditorium (1200 Myers Street, Oroville). Individuals will be able to access clothing, pet goods, and small appliances from 8:00 am-5:00 pm, Monday through Saturday.

United Way of Northern California (UWNC) is accepting applications for emergency cash assistance from those who lost their homes in the Camp Fire. These will be one-time grants designed to help with urgent basic necessities such as food, gas and clothing. Amounts given will depend on need and available resources. UWNC cannot guarantee that all applicants will receive funding.

Volunteers

  • Caring Choices is coordinating volunteers. If you would like to volunteer please complete an application at www.caring-choices.org. They have been flooded with applications and are processing them as quickly as they can.
  • You can also sign-up to volunteer for the American Red Cross at their website.

Work Space for Businesses

Chico Start is offering office space for businesses displaced by the fire needing a temporary space to work. Chico Start has phones, WiFi, desks, phone booths, in the co-working space. To make arrangements, Contact Tim at tim@chicostart.com or 530.924.5070.

Water Boil Advisories:

There are boil water advisories in place for customers of the following water districts/systems:

  • Paradise Irrigation District
  • Del Oro Water Company
  • Big Bend Mobile Home Park
  • Gran Mutual Water Company
  • Blue Oak Terrace Mutual Water System
  • Forest Ranch Mutual Water Company
  • Forest Ranch Charter School
  • Meadowbrook Oaks Mobile Home Park
  • Forest Knolls water system
  • Mountain Village water system
  • Hartley Mutual Water

These customers are advised to use boiled tap water or bottled water for drinking, brushing teeth & cooking purposes as a safety precaution. Instructions: Boil all water for 1 min (rolling boil) & let water cool before drinking. Use boiled or bottled water for drinking.

Mail Service Disruption

Due to the Camp Fire the following Post Offices are closed due to mandatory evacuations:

  • Magalia, 14146 Skyway, CA 95954-9998
  • Stirling City, 16939 Skyway, CA 95978-9998
  • Paradise, 6469 Clark Rd, CA 95969-9998
  • Forest Ranch, 15517 Nopel Ave, CA 95942-9998
Customers may pick up their mail at the following alternate location. Chico Midtown (Hours: M – F, 8 a.m. – 5 p.m.), 141 W 5th Street, CA 95928. Customers must have a valid ID to pick up their mail. 

The Berry Creek Post Office is closed. Customers are directed to go to the Oroville Post Office, 1735 Robinson St., Oroville, CA 95965-9998. Hours of Operation:  Mon-Fri 8:30 am-5:00 pm; Sat  9:00 am – 1:00 pm

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 EmergencyContacts

Call 911 for Police, Fire or Medical emergencies.

Child Abuse
800.400.0902 or
530.538.7882 

24 Hour Domestic Violence Help
800.895.8476 or
530.343.7711

Rape Crisis
800.656.4673 or
530.343.7273

Elder Abuse
800.664.9774

Mental Health Crisis
800.334.6622 or
530.891.2810

Victim/Witness Program
530.538.7340 or
530.891.2812