Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

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     Your safety and the safety of our staff

     are important to us

  • If you are feeling sick now, please inform the staff immediately so they can reschedule your appointment. 
  • You can contact your social worker by phone or email. 
  • Your social worker may be able to collect and provide information about your case by phone.

We appreciate your help in keeping us all safe.



Adult Protective Services


Local Students Create Awareness of Elder and Dependent Adult Abuse through Statewide Competition

The State of California Department of Social Services in conjunction with the Elder Justice Coalition and the Coordinating Council on Aging sponsored an Art and Media Contest to bring public awareness to Elder and Dependent Abuse Month which occurs each June. The contestants entry categories consisted of Radio Public Service Announcements, Hashtags and Posters. The winner in the youth categories were all students at Pleasant Valley High School (PV) in Chico who are enrolled in a media course taught by Michael Peck. An awards ceremony was held at PV and the winner won certificates and cash awards provided by Wells Fargo Bank. The art has also been displayed at the Capital building in Sacramento. The video highlights the winning posters and one of the public service announcements.

Elder abuse effects everyone in the community.


What can you do to help?

If you suspect that an older or dependent adult needs help:

Please call Butte County Adult Protective Services
(530) 538-6709 or 1-800-664-9774 day or night.

The Red Flags of Elder Abuse

Call: 800.664.9774 to report abuse occurring in Butte County

Mandated Reporter Training Information

This training is recommended for all employees of public and private care facilities, for health care workers, members of the clergy, employees of financial institutions, law enforcement personnel and anyone with full or intermittent responsibility for the care and custody of an elderly or dependent adult.

You can find the FREE Mandated Report Training HERE

Special Needs Awareness Program (SNAP)


As part of Butte County’s Emergency Evacuation Plan, the Department of Employment and Social Services works collaboratively with multiple agencies to ensure that those in need of evacuation assistance during an emergency are identified and evacuated safely and efficiently. The Special Needs Awareness Program (SNAP) is a voluntary program for those with Access and Functional Needs (AFN) such as individuals with physical/developmental or intellectual disabilities, chronic conditions or injuries, limited English proficiency, older adults, children and low income households, homeless and/or transportation disadvantaged (i.e., dependent on public transit), and pregnant women.  The Special Needs Awareness Program (SNAP) packet is available to anyone with Access and Functional Needs in the community who would like to receive additional information and register to be on this list.



Please click here to request a packet or call the Butte County Adult Services Intake line at:  1.530.538.7538 and press #2 or our toll free number 1.855.398.8899


Many adults are hurt by abuse, neglect, and exploitation. The adults who are most vulnerable are those with physical disabilities , those who are frail, and those with mental or emotional disabilities. Abuse can go on for years or may be a recent threat to the safety of an individual. Those who are abused often need assistance in protecting themselves, their income, their assets or their environment.

What is Abuse?

Abuse of an elder or dependent adult includes any of the following:

  • Physical Abuse
  • Neglect
  • Financial Abuse
  • Abandonment
  • Abduction

What are the Signs of Abuse?

Physical Abuse: Bodily injury, cuts, bruises, burns, unexplained injuries, physical restraints, evidence of sexual abuse, deprivation of food and water.

Isolation: Preventing receipt of mail, phone calls, visitors, or contact with concerned persons.

Financial: Misuse of funds, unusual activity in bank accounts, checks cashed by others, suspicious changes in ownership, unpaid bills, missing belongings.

Neglect by Self or Others: Inadequate food, dehydration, untreated medical conditions, misuse of medications, unsafe housing.

Abandonment: A dependent adult or elder person who is left alone and is unable to provide for their basic necessities of daily living.

Visit the California Department of Social Services for further information about this program.

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Family Urgent Response System

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville

78 Table Mountain Blvd.
Oroville, CA 95965

Butte County Community Services Center
7204 Skyway
Paradise, CA 95969

Office Hours
Monday - Friday
8:00am - 4:30pm 

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814