Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Administrative Hearings

 

What is an administrative Hearing (Fair Hearing)?

It is a proceeding where evidence is taken for the purpose of determining an issue of fact of an interpretation of a regulation and reaching a decision based on the evidence for any of the programs administered by the Department of Employment & Social Services (DESS) by an administrative Law Judge (ALJ).

This is to ensure that all customers receive due process.  This is the principle that the government must respect all of a person's rights when the government seeks to deprive a person of life, liberty or property.  The benefits administered by DESS are considered property.

If you a re a customer that disagrees with an action taken or will be taken by DESS, you have the right to be heard by an ALJ.  This ALJ will take into consideration all of the evidence provided by both county and the customer and write a decision based on that evidence and the regulations.


How do I file for an administrative Hearing?

Every Notice of Action that is issued by the county has the instructions on how to file a hearing on the back of it.  The customer may complete the back of the notice and mail it to:

Department of Employment and Social Services

P.O. box 1649

Oroville, CA 95965

Attn. State Hearing Unit

Or bring it into either Community Employment Center:

78 Table Mountain Blvd     or     2445 Carmichael Drive

Oroville, CA                                Chico, CA

Or Call the State Hearing division's toll-free number:

1.800.952.5253

(TDD: 1-800-952-8349


How do I get help to file an Administrative Hearing?

You can come into either office listed above to obtain help in completing the back of the notice to file a hearing.  You may also call the Customer Service Center at 1.877.410.8803

You can ask about your hearing rights of for a legal aid referral at the toll-free state phone numbers above.  You may also get free legal help at:

Legal services of Northern California

541 Normal Ave

Chico, CA 95928

Oroville - 530.534.9221

Chico - 530.345.9491

Toll Free - 1.800.345.9491


How Long do I have to file an Administrative Hearing?

A customer must request a hearing within 90 days after the date of the action or inaction with which the customer is dissatisfied.  However, if good cause exists, it must be filed within 180 days.


Can I bring someone with me to the Administrative Hearing?

Yes.  You may bring a friend, relative or anyone else you feel is necessary to the hearing.


Can the action that I'm dissatisfied with be stopped while I'm going through the hearing process?

Yes.  Aid Paid Pending (APP) is the suspension of a proposed action until a hearing is held and a decision is rendered by an ALJ when:

  • A hearing request is filed before the effective date of the proposed action or
  • The agency did not provide timely & adequate notice of a proposed action when timely & adequate notice is required.

APP cannot be issued at the end of a CalFresh or CMSP Certification Period. Also, APP cannot be issued for denied applications.


If I am granted Aid paid Pending, will this be an overpayment or over-issuance?

It depends.  If the hearing decision finds in your favor, the APP will not be considered an overpayment or over-issuance.

If the hearing decision does not find in your favor, you will owe us for any extra Cash Aid, CalFresh or child care services you received and an overpayment and/or over-issuance will be assessed.

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 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
800.400.0902
Children's Services - South County
800.400.0902
Adult Services - Countywide
800.664.9774

Customer Service Center
877.410.8803

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Saturday
7:30am to 5:00pm

Excludes Holidays

Butte Community Employment Center - Chico
2445 Carmichael Drive
Chico, CA 95928

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm

Paradise Library - Paradise  5922 Clark Road Paradise, CA 95969

Hours of operation within the Library are Tuesday and Thursday 12:00 noon - 5:00pm

Excludes Holidays

Full list of DESS locations.

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Public Assistance Overpayment
More information about overpayments and notices of overpayment.

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Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

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