Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Children Services Division

Call: 1.800.400.0902 to Report Abuse (24-hour response)

Child Welfare Services

Smiling ChildrenThe major system of intervention of child abuse and neglect in California is Child Welfare Services. Existing law provides for services to abused and neglected children and their families. The goal is to keep the child in his/her own home when it is safe, and when the child is at risk, to develop an alternate plan as quickly as possible.

Immediate/Emergency Response (IR/ER)

When a referral is received, the social service staff obtains facts from the person making the referral to determine if the referral alleges abuse, neglect, or exploitation. The Emergency Response staff determines if an in-person response is indicated. Whenever a report indicates the need for protection, Children's Services will:

  • Accept the case
  • Intervene in the crisis, if required
  • Apply Family Preservation and Support Services for some families
  • Assess or identify problems, gather facts and clarify the problems
  • Plan and provide services, set goals, identify resources and time frames
  • Document the case
  • Terminate the case or transfer it to another program

Family Maintenance (FM)

Approximately 12 months of services are provided to children who remain safely in the home while the family receives services. If it is determined that a child cannot remain in the home, even with family preservation and support services, then foster placement is arranged in the most family-like setting, that is located close to the parent's home, consistent with the best interests of the child.

Family Reunification (FR)

Up to 18 months of services are provided to children and their families when a child has been removed from the home and the family is making progress toward reunification.

Permanent Placement (PP)

When a child cannot be returned to a safe home after services have been delivered, the child must be provided with a family-like living arrangement as soon as possible.

For whom these services are available to children and their families when children are victims of, or at risk of, abuse, neglect, exploitation, or parental absence.

California law defines child abuse as any of the following:

  • A child is physically injured by other than accidental means
  • A child is subjected to willful cruelty or unjustifiable punishment
  • A child is abused or exploited sexually
  • A child is neglected by a parent or caretaker who fails to provide adequate food, clothing, shelter, medical care or supervision

Connect with Children's Services

2445 Carmichael Drive
Chico, CA 95928

530.879.3731
800.400.0902
Fax: 530.879.3614
Monday to Friday
7:30am to 5:00pm


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78 Table Mountain Blvd.
Oroville, CA 95965

530.538.7617
800.400.0902
Fax: 530.534.5921
Monday to Friday
7:30am to 5:00pm


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 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
800.400.0902
Children's Services - South County
800.400.0902
Adult Services - Countywide
800.664.9774

Customer Service Center
877.410.8803

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Saturday
7:30am to 5:00pm

Excludes Holidays

Butte Community Employment Center - Chico
2445 Carmichael Drive
Chico, CA 95928

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm

Paradise Library - Paradise  5922 Clark Road Paradise, CA 95969

Hours of operation within the Library are Tuesday and Thursday 12:00 noon - 5:00pm

Excludes Holidays

Full list of DESS locations.

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Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814
916.651.8848