Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Children's Services Division

Call: 1.800.400.0902 to Report Abuse (24-hour response)

Children's Services Division (CSD) believes that children should remain safely at home whenever possible. However, when that is not possible CSD provides preventative and intervention services to families with children of Butte County who have been, or are at risk of becoming victims of abuse, neglect or exploitation. It is the goal of Children's Services Division to unite with families to build a safe and healthy future.

Suspected Child Abuse Report Form

Services and Programs

Child Welfare Services

Preventative Services

  • Targeted Early Intervention - Children's Assistance Program (CAP) - Counseling Solutions
    CAP provides home-base education and referrals drawing from natural and community based supports with the goal of improving child safety and welfare in Butte County. CAP also provides ongoing case management by actively collaborating with families and community services.

Responses to Allegations of Child Abuse or Neglect

When a referral is received, Children's Services Division (CSD) intake staff obtains facts from the person making the referral to determine if the referral alleges abuse, neglect, or exploitation. CSD workers use an assessment tool to aid in this determination.

  • Emergency Response
    Emergency Response provides investigation of allegations of child abuse or neglect. Call: 1.800.400.0902 or 530.538.7617 to report abuse or neglect (24-hour response)

Ongoing Child Welfare Case Management Service

  • Family Maintenance
    Family Maintenance provides services designed to promote a safe and stable home environment, enabling children to remain in their own home. Services include parent education, counseling, life skills and substance abuse treatment.
  • Family Reunification
    Family Reunification services provide assistance to those families whose children are in out-of-home care. Services assist the parent(s) in meeting the court's requirements for the return of a child to the parent's custody. Parent education, counseling, help with domestic abuse and substance abuse treatment are among the many services available.
  • Permanency Planning
    Permanency Planning provides children, who are dependents of the court, with a permanent placement plan in the event family reunification or maintenance are not successful. These can include plans of adoption, relative placement, guardianship and long-term foster care.


Adoption is the permanent, legal transfer of parental rights and responsibilities from a child’s birth parents to adoptive parents. The Butte County Department of Employment and Social Services, Adoption Services Unit, offers adoption services and is able to facilitate adoptions of children in foster care. For additional information about adoptions, who can adopt, and post-adoption assistance, visit the adoption page.

Foster Care

Resource Family Approval (formerly Foster Care Licensing)

The Resource Family Approval (RFA) Program approves Resource Families to provide placement for children, youth, and young adults (non-minor dependents from 18-21 years old) who are under the jurisdiction of the juvenile court, or otherwise in the care of a county child welfare agency or probation department. Resource Families can provide care to related or unrelated children. The RFA Program also allows for emergency placements with relatives and non-related extended family members.

Options for Recovery

After 18

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Saturday
7:30am to 5:00pm

Excludes Holidays

Butte Community Employment Center - Chico
2445 Carmichael Drive
Chico, CA 95928

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm

Paradise Library - Paradise  5922 Clark Road Paradise, CA 95969

Hours of operation within the Library are Tuesday and Thursday 12:00 noon - 5:00pm

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814