Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

In Home Support Services

The program provides physical support to eligible aged, blind or disabled adults and children who would not otherwise be able to safely remain in their homes. If you or someone you know would like to apply or learn more about this program, call 530.538.7538. 

Visit the California Department of Social Services Website for further information on this program.

IHSS Electronic Timesheet

YOU CAN NOW CHOOSE TO USE THE IN-HOME SUPPORTIVE SERVICES (IHSS) ONLINE ELECTRONIC TIMESHEET SERVICE (ETS)
This Service is OPTIONAL; you do not have to change from paper timesheets.

HOW DOES THIS NEW ONLINE SERVICE BENEFIT ME?

  • Providers can submit timesheets directly online.
  • Recipients can approve timesheets online or by telephone.
  • No more waiting for the postal service to deliver your timesheet.
  • ETS checks your timesheet before it is submitted to help you avoid errors and potential violations.
  • You can check timesheet and payment status through the ETS.
  • You can view timesheet history up to the last three months in the ETS.
  • You can request supplemental timesheets without having to contact the county.

WHAT DO I NEED TO HAVE BEFORE I SIGN UP?

  • You must be a current active eligible IHSS or WPCS program provider or recipient
  • You must possess a valid email address
  • You must have internet access and;
  • You must have access to a smartphone, tablet, laptop or personal computer.

HOW DO I SIGN UP FOR THE NEW ONLINE SERVICE?

  • Go directly to https://www.etimesheets.ihss.ca.gov to register for the service
  • Read more about the Electronic Timesheet Service at the CDSS website-Timesheet Information Page
  • Contact the ETS Help Desk Toll Free at (866) 376-7066, Option 4, during normal business hours 8am-6pm Monday through Friday, excluding major holidays, for additional assistance.
  • Recipients can contact their local county office to sign up to approve timesheets by telephone using the Telephone Timesheet System (TTS).

IHSS Federal Labor Standards Act (FLSA)

There are new overtime rules for IHSS under the Federal Labor Standards Act (FLSA) which became effective on February 1, 2016. The new law states that providers must receive overtime when they work more than 40 hours in a workweek.

The “workweek” begins at 12:00 a.m. on Sunday and ends at 11:59 p.m. the following Saturday.

There are some limits on how much overtime can be worked:

  • In a one Provider/one Recipient Relationship, the Provider can work up to 70 hours and 45 minutes per week.
  • Providers with multiple consumers can work up to 66 hours a week.

In some cases exemptions for Live-In family Care Providers or Extraordinary Circumstances may apply.

IHSS providers may get paid for wait time at medical appointments.
IHSS providers will get paid for up to 7 hours a week travel time between recipients’ homes when traveling directly from one Recipient’s home to another Recipient’s home to provide IHSS services.

Refer to the CDSS Website for more detailed information regarding FLSA:

IHSS Exemption Approval Process
Phone: 916-551-1011
Answered 9 a.m. - 4 p.m.
Monday thru Friday
Any messages left on that line will be returned, if a name and phone number are provided.

Mail:
744 P Street, Mail Stop 9-9-04
Sacramento, CA 95814
Email: apbinquiryresponse@dss.ca.gov


If you are interested in learning more about FLSA, you are welcome to attend Butte County’s IHSS FLSA Provider/Recipient training. Please call our toll free phone number for an appointment: 1(855)398-8899, select option #1.


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 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
800.400.0902
Children's Services - South County
800.400.0902
Adult Services - Countywide
800.664.9774

Customer Service Center
877.410.8803

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Saturday
7:30am to 5:00pm

Excludes Holidays

Butte Community Employment Center - Chico
2445 Carmichael Drive
Chico, CA 95928

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm

Paradise Library - Paradise  5922 Clark Road Paradise, CA 95969

Hours of operation within the Library are Tuesday and Thursday 12:00 noon - 5:00pm

Excludes Holidays

Full list of DESS locations.

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Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814
916.651.8848