Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Adult Services

Provides assistance to elderly and dependent adults who are victims of abuse, neglect, or exploitation, and helps pay for services provided to disabled adults and children so that they can remain safely in their own home. The Public Guardian acts as a court appointed Conservator who can legally make decisions on behalf of persons who are unable to make their own decisions. The Public Administrator safeguards the property of a deceased person.


June is Elder and Dependent Adult Abuse Awareness Month.  Elder and Dependent Abuse Awareness Month aims to promote the awareness, education and resources to combat abuse, neglect and exploitation of vulnerable adults.

See the Adult Protective Services Home Page for more information

Services and Programs

Adult Protective Services

Adult Protective Services provides investigation and intervention for those adults hurt by abuse, neglect and exploitation. Referrals of possible abuse can be made by anyone with knowledge of the abuse by calling the 24-hour response line: 800.664.9774

Visit the California Adult Protective Services (APS) Website for further information on this program.

In-Home Supportive Services (IHSS)

The program provides physical support to eligible aged, blind or disabled adults and children who would not otherwise be able to safely remain in their homes. If you or someone you know would like to apply or learn more about this program, call 530.538.7538 or toll free at 855.398.8899.

Visit the California IHSS Website for further information on this program.

 IHSS Federal Labor Standards Act (FLSA)

There are new overtime rules for IHSS under the Federal Labor Standards Act (FLSA) which became effective on February 1, 2016. The new law states that providers must receive overtime when they work more than 40 hours in a workweek. 

The “workweek” begins at 12:00 a.m. on Sunday and ends at 11:59 p.m. the following Saturday.

 There are some limits on how much overtime can be worked.

  • In a one Provider/one Recipient Relationship, the Provider can work up to 70 hours and 45 minutes per week.
  • Providers with multiple consumers can work up to 66 hours a week.

 In some cases exemptions for Live-In family Care Providers or Extraordinary Circumstances may apply.

 IHSS providers may get paid for wait time at medical appointments.

 IHSS providers will get paid for up to 7 hours a week travel time between recipients’ homes when traveling directly from one Recipient’s home to another Recipient’s home to provide IHSS services. 

 ​​Refer to the CDSS Website for more detailed information regarding FLSA:   http://www.cdss.ca.gov/agedblinddisabled/PG3651.htm

IHSS Exemption Approval Process

Phone: 916-551-1011
Answered 9 a.m. - 4 p.m.
Monday thru Friday
Any messages left on that line will be returned, if a name and phone number are provided.

744 P Street, Mail Stop 9-9-04
Sacramento, CA 95814
Email: apbinquiryresponse@dss.ca.gov 

If you are interested in learning more about FLSA, you are welcome to attend Butte County’s IHSS FLSA Provider/Recipient training.  Please call our toll free phone number for an appointment: 1(855)398-8899, select option #1.

Adult Services Partnerships

Adult Services Program strives to participate in community efforts to address the comprehensive needs of the elderly in our community.

Connect with Adult Services

78 Table Mountain Blvd.
Oroville, CA 95965

Adult Services

Fax: 530.538.7722
Monday to Friday
7:30am to 5:00pm
Reports of Adult Abuse/Neglect

In Home Supportive Services

Fax: 530.538.7722
Monday to Friday
7:30am to 5:00pm

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Saturday
7:30am to 5:00pm

Excludes Holidays

Butte Community Employment Center - Chico
2445 Carmichael Drive
Chico, CA 95928

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
7:30am - 5:00pm

Paradise Library - Paradise  5922 Clark Road Paradise, CA 95969

Hours of operation within the Library are Tuesday and Thursday 12:00 noon - 5:00pm

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814