Employment and Social Services

Our Mission:  "We administer employment and social services, preserving the dignity of children, families and adults."

Our Vision:  "Partnering for a safe, healthy, and self-reliant community."

Butte County Public Health COVID-19 Information


Butte Non-Profit Stabilization Program

Butte Non-Profit Stabilization Program (Non-Profit Community Organizations)

Butte County is pleased to announce that the Non-Profit Stabilization Program was a huge success.  62 applications were received from local non-profit organizations seeking financial assistance totaling over 3.2 million dollars in requests.  Utilizing a lottery system, the following local Non-Profit organizations were successfully funded:



Amount Awarded

The Salvation Army Chico Corp Community

$ 99,999.00

African American Family and Cultural Center

$ 95,000.00

Help Central Inc.

$ 94,308.00

Chico Velo

$ 90,000.00

Butte County Local Food Network

$ 81,800.00

Northern California Community Development Corp

$ 64,000.00

Hmong Cultural Center of Butte County

$ 60,000.00

Friends of the Chico Community Ballet, Inc

$ 56,172.50

Chico Area Council on Aging DBA Chico Meals

$ 50,000.00

Norcal Housing Partners Inc.

$ 50,000.00

NorCal Mavericks Athletic Development

$ 50,000.00

Center for Spiritual Living, Chico

$ 40,681.00

Catalyst Services

$ 35,200.00

Caring Choices

$ 34,290.00

Osher Lifelong Learning Institute at CSU, Chico

$ 29,333.50

Home and Heart

$ 25,442.00

Chico Youth Soccer League (CYSL)

$ 25,000.00

Chico Oaks Preschool

$ 20,000.00

Lyme Center

$ 20,000.00

PosAbilities, Inc.

$ 18,991.00

Hope Academy


Paradise Performing Arts Center

$ 15,053.00

Bangor Hall

$ 15,000.00

Chico History Museum

$ 8,610.00

Artist of River Town

$ 5,000.00




Employment and Social Services

Shelby Boston, DESS Director

Welcome to the Department of Employment and Social Services (DESS) website. DESS is committed to collaborating with our many partners to provide a safe, healthy and self-reliant community. At DESS we aim to administer employment and social services to all citizens of Butte County with dignity and respect. Please explore the website and learn about the many employment and social services programs we provide.

Shelby Boston, MSW
Director /Public Guardian / Public Administrator




                    Options for Services

Your safety and the safety of our staff are important to us. Most of your needs can be met online or by phone. We appreciate your help to keep us all safe.

  • You do not have to come into our office to apply for benefits.
  • You can turn in your verifications online or in the drop boxes located in the front of our buildings. 

To apply for benefits you may submit an application:

Online – at C4yourself.com or getcalfresh.org

By fax – at 530-538-6918

By mail – at PO Box 1649 - Oroville, CA 95965

By phone – 1-877-410-8803


To get general benefit information, ask case questions, or speak to an Eligibility Specialist, you may call our Customer Service Center (CSC) at:


You may also use this number to:

  •  Request forms
  •  Request a new BIC or EBT card
  •  Get benefit information or a status update on your case
  •  Request an application for benefits
  •  Add someone to your case
  •  Change your address
  •  Help with your C4yourself account
  •  Change your IVR PIN number

If you have a C4yourself account, you can upload documents, verifications requested by your worker, complete your SAR7, etc. For help setting up a C4yourself account, you can call the CSC 1-877-410-8803.

If you would like to drop something off, you can use your drop boxes located in the front of our buildings. Documents dropped here are picked up and delivered to your worker within 24 hours.

Thank you for your cooperation.  


Information for Unemployment Insurance

Butte County is responding to the spread of the coronavirus (COVID-19) and would like to keep customers up to date on information on ways to apply for support services provided by the Employment Development Department (EDD).

At this time, EDD staff are not available to assist clients in person.All contact will be by phone or on-line methods.

On-Line services: https://www.edd.ca.gov/about_edd/online_services.htm

EDD Customer Service Representative:

1-800-300-5616 (English)

1-800-326-8937 (Spanish)

  • For those impacted by the coronavirus, follow the link below for information of how to apply and what customers can apply for and possibly receive benefits under each program through EDD.
  • The next link to EDD will provide information and general guidance as to what programs are available and what situations may be applicable to your circumstances.
  • Below is a video that customers may find helpful:

This link includes information for workers and employers as well as employment and health resources for those affected by the coronavirus.


https://edd.ca.gov/about_edd/coronavirus-2019-espanol.htm (Spanish)


How to file for Unemployment Insurance on-line:





Special Needs Awareness Program (SNAP)


As part of Butte County’s Emergency Evacuation Plan, the Department of Employment and Social Services works collaboratively with multiple agencies to ensure that those in need of evacuation assistance during an emergency are identified and evacuated safely and efficiently. The Special Needs Awareness Program (SNAP) is a voluntary program for those with Access and Functional Needs (AFN) such as individuals with physical/developmental or intellectual disabilities, chronic conditions or injuries, limited English proficiency, older adults, children and low income households, homeless and/or transportation disadvantaged (i.e., dependent on public transit), and pregnant women. The Special Needs Awareness Program (SNAP) packet is available to anyone with Access and Functional Needs in the community who would like to receive additional information and register to be on this list.


If you would like to be included on the SNAP list to be contacted in an emergency, and receive a SNAP packet, please complete the registration card online by clicking here

If you have any questions regarding your SNAP packet or registration to be on the SNAP list, please contact Butte County Adult Services Intake line at 530.538.7538, and press #2 or call our toll free number at 1.855.398.8899, or you can also send an email by clicking here.


Senior and Adult Services

Services to help the elderly and persons with disabilities to live safely in their own homes. Investigates reports of elder or dependent adult abuse and neglect.

Children's Services

Investigates child abuse and neglect and works to preserve or restore family stability.

Parent and Guardian Information and Resources


California Work Opportunity and Responsibility to Kids (CalWORKs)

CalWORKs provides temporary financial assistance and employment-related services to needy families with minor children.

CalFresh (Formerly Food Stamps)

Helps low-income people buy the food they need to remain healthy.

Medical Coverage

Medical coverage is available, including Medi-Cal, Expanded Medi-Cal, Health Care Reform Options, and the County Medical Services Program (CMSP).

Veteran Services

The County Veterans Service Office is an office established by the Butte County Board of Supervisors to assist veterans, their dependents and survivors, and the general public in obtaining benefits from federal, state, and local agencies administering programs for veterans.

General Assistance (GA)

General Assistance provides three months of cash assistance to eligible, employable adults and provides longer-term assistance to eligible adults who are temporarily disabled or who are awaiting Supplemental Security Income (SSI) approval.

Community Employment Centers


Butte Community Employment Centers - One Stops.
Each Butte Community Employment Center provides a wide variety of employment related services to both job seekers and employers, and a connecting point between the two.
See a full list of Butte Community Partners.

Apply for Benefits  Jobs  Medical Coverage

Veterans Services  Report Abuse  Popular Links

 Contact DESS

24-Hour Emergency Numbers
Children's Services - North County
Children's Services - South County
Adult Services - Countywide

Customer Service Center

Butte 211
Dial 211 or Butte211.org

Full list of DESS contacts

 Locations & Hours

Customer Service Center
877.410.8803 (phone only)
Monday - Friday
7:30am to 4:30pm

Excludes Holidays

Butte Community Employment Center - Chico
765 East Avenue
Chico, CA 95926

Butte Community Employment Center - Oroville
78 Table Mountain Blvd.
Oroville, CA 95965

Office Hours
Monday - Friday
8:00am - 4:30pm 

Butte County Community Services Center
7200 Skyway Rd
Paradise, CA 95969

Excludes Holidays

Full list of DESS locations.


Public Assistance Overpayment
More information about overpayments and notices of overpayment.

Apply for Service Online
Go to C4Yourself.com
Apply in person at one of the Butte Community Employment Centers

Register to Vote Online

Employment and Social Services

202 Mira Loma, Oroville, CA 95965

Shelby Boston
Director/Public Guardian/Public Administrator

Careers with DESS

California Department of Social ServicesCalifornia Department of Social Services
744 P Street, Sacramento CA 95814