Behavioral Health

We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Quality Management Division

1196 East Lassen Ave., Suite 130, Chico CA, 95973

Phone: 530-879-2456  Fax: 530-879-3932 

Hours of Operation: Monday through Friday: 8:00 AM to 5:00 PM, Closed 12:00PM – 1:00PM for lunch.

What we do: The Quality Management Division monitors services that are provided within the Department of Behavioral Health as well as by the contract providers to insure that State Contract, and State and Federal regulations are met. We develop implementation processes to continually monitor the quality of care that our consumers receive. We do this through regular audits, producing annual quality improvement goals, performance improvement projects, collaboration with providers, and developing training and resources. Additionally, we maintain knowledge of current federal and state rules and regulations that guide our day to day operations.

Metrics Dashboard

18-19 QAPI Work Plan

How to use the Clinical Documentation Manual

Clinical Documentation Manual

Summary of Revisions

Relias CEU Courses List

EQRO Report 16-17

Inpatient Documentation

17-18 Annual Review Protocol Information Notice

Enclosure 1 - Annual Review Protocol

Enclosure 2 - Attestation

Enclosure 3 - 17-18 Review Schedule

Enclosure 4 - Reasons for Recoupment

Site Certification

Site Certification Request

DHCS Site Certification Protocol

Policy 065 - Med-Cal Site Certification

Site Certification Training


AB1299 Point of Contact for Butte County: 530.879.3367


 Contact BHD

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)

Trevor Lifeline (LGBTQ+)

North Valley Talk Line
4:30pm to 9:30pm / 7 days a week

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm


Excludes Holidays
View all Locations

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.