We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Patients' Rights

Introduction

Your Rights

Complaint/Grievance

Forms and Posters


What is a Patients’ Rights Advocate?

A Patients’ Rights Advocate is a state mandated position that empowers and assists recipients of mental health services to exercise their civil and human rights. Patients’ Rights Advocates represent clients’ interests as defined by the client, as long as those interests are within the bounds of the law and achievable within the advocate’s resources. Advocates do not determine what is most “appropriate” for the client or in the client’s “best interest.” Rather, Advocates advise clients about their options, the implications of those options, and assist the client to make informed choices.


What are the duties of a Patients’ Rights Advocate?

  • To receive and investigate complaints from or concerning recipients of mental health services in an outpatient or inpatient setting regarding abuse, unreasonable denial or punitive withholding of rights guaranteed under California State Law.
  • To monitor mental health facilities, services and programs for compliance with statutory and regulatory patients’ rights provisions. To provide training and education about mental health law and patients’ rights to mental health providers. To ensure that recipients of mental health services in all County Inpatient and Outpatient facilities are notified of their rights.
  • To exchange information and cooperate with the State Patients’ Rights Office.

What is the role of the Patients’ Rights Advocate?

The role of the Patients’ Rights Advocate is to work on your behalf, or your “expressed desire,” to insure that your civil, legal, and human rights are being upheld by mental health professionals. The Advocate works to ensure mental health services and programs are accessible to all mental health consumers regardless of placement or residence.


Who may contact the Patients’ Rights Advocate? 

It is always best that the person who has the complaint contact the Patients’ Rights Advocate. However, a mental health professional, with your permission may contact the Patients’ Rights Advocate. Also, friends and family members may contact the Patients’ Rights Advocate with concerns and questions regarding treatment and/or rights violations. The Patient’s Rights Advocate will confirm that this individual(s) has permission to act on your behalf.


What will happen when I meet with the Patients’ Rights Advocate?

The Advocate will make every reasonable effort to speak with you in person or over the phone at a time that is agreeable to both persons. The advocate will review the complaint as received and may ask for additional information so as to better resolve the complaint. The advocate will always fully inform you of your options regarding any complaint and will not act unless she or he is given permission by you, the client.




Contact


Bianca Wilson, LMFT
Patient Right’s Advocate/Language Access Coordinator/BHC III
530.343.1731
800.497.1445
1196 East Lassen Ave., Suite 130
Chico, CA 95973

Se habla Español


For grievances related to Substance Use Disorder Services: English | Spanish

Ombudsman Information: Butte County has contracted with Passages for all Ombudsman services. You can contact them and find more information on their website.

     

   

 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or
530.891.2810

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at
suicidepreventionlifeline.org

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)
800.971.0016

Trevor Lifeline (LGBTQ+)
866.488.7386

North Valley Talk Line
4:30pm to 9:30pm / 7 days a week
855.582.5554

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm

Excludes Holidays
View all Locations

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.