We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Patients' Rights

What exactly is Patients' Rights?

People receiving mental health treatment are protected by both state and federal laws, to include all rights and responsibilities unless limited by court order. All individuals receiving mental health services have the right to be treated respectfully and without discrimination by providers.

Your Rights During An Inpatient Stay

Clients have rights during a voluntary or involuntary admission to a psychiatric facility. See Patients' Rights During An Inpatient Stay.

What is a Patients’ Rights Advocate?

A Patients’ Rights Advocate is a state mandated position that empowers and assists recipients of mental health services to exercise their civil and human rights. Patients’ Rights Advocates represent clients’ interests as defined by the client, as long as those interests are within the bounds of the law and achievable within the advocate’s resources. Advocates do not determine what is “appropriate” for the client or in the client’s “best interest” rather, advocates advise clients about their options, the implications of those options, and assist the client to make informed choices.Additionally Patients’ Rights Advocates monitor mental health facilities, services and programs for compliance with state and federal regulations and provide training and education about mental health law and patients’ rights to mental health providers.

How do I file a grievance or complaint?

Call or write to the Patients’ Rights Advocate to begin the process of filing a grievance or complaint (see contact information below). The Patients’ Rights Advocate can assist you with any concern or complaint you may have regarding Behavioral Health services. Whether you are receiving, or have received services in the past, the Patients’ Rights Advocate can assist you with navigating the problem resolution process in collaboration with the Beneficiary Protection Designee

Contacting your advocate

It is always best for the person who has the complaint to contact the Patients’ Rights Advocate. However, a mental health professional, with your permission may contact the Patients’ Rights Advocate. Also, an authorized representative may contact the Patients’ Rights Advocate with concerns and questions regarding treatment and/or rights violations. The Patient’s Rights Advocate will confirm that authorized representative and or provider have permission to act on the client’s behalf.

The Advocate will make every reasonable effort to speak with the client over the phone or in person at a time that is agreeable to both persons. The advocate will review the complaint as received and may ask for additional information so as to better resolve the complaint. The advocate will always fully inform clients of their options regarding any complaint and will not act unless she or he is given permission by the client.

Alyssa Reilley, LMFT
Patient Right’s Advocate
530.343.1731
800.497.1445
1196 East Lassen Ave., Suite 130
Chico, CA 95973

Se habla Español

For grievances related to Substance Use Disorder Services: English | Spanish

Ombudsman Information: Butte County has contracted with Passages for all Ombudsman services. You can contact them and find more information on their website.

 


Forms and Posters

Commonly used forms and posters relating to Patients' Rights, in alphabetical order.

     

   

 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or
530.891.2810

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at
suicidepreventionlifeline.org

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)
800.971.0016

Trevor Lifeline (LGBTQ+)
866.488.7386

North Valley Talk Line
11:30am to 9:30pm / 7 days a week
855.582.5554

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm

Excludes Holidays

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.