We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Crisis Lines

Available 24 hours a day, 7 days a week

Behavioral Health Crisis Line: 1 (800) 334-6622 or 1 (530) 891-2810

The Disaster Distress Helpline: 1 (800) 985-5990 or Text START to 678678. A national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.

The Friendship Line: 1 (800) 971-0016 The Friendship Line for Older Adults, Ages 60+ or Family and Friends. A crisis intervention, support, and resource line for older adults.

National Suicide Prevention Lifeline: 1 (800) 273-TALK (8255) or Text LISTEN to 741741

The Trevor Line: 1 (866) 488-7386 or Text START to 678678. The Trevor Lifeline connects lesbian, gay, bisexual, transgender, questioning (LGBTQ) young persons to a suicide prevention and counseling phone line with access to trained counselors 24/7.

Veterans Crisis Line 1 (800) 273-8255 (press 1)

Warm Line

Available 4:30pm to 9:30pm, 7 days a week

The North Valley Talk Line: 1 (855) 582-5554 The Northern Valley Talk Line, provided by North Valley Catholic Social Services (NVCSS), is a non-crisis warm line offering peer to peer support, compassionate listening, and county-wide resource referrals. Since August 2010, the Northern Valley Talk Line (NVTL) has provided a free, consumer-run, peer support telephone service that offers non-emergency, non-crisis support and referrals. The majority of calls pertain to problem solving, help with coping, and conflict management. Callers that are in crisis or that are at risk of harm to themselves or others are referred to crisis services.

Crisis Services

Available to all age groups unless otherwise noted. These services are accessed by self-referral or agency/department referrals. Walk-In Crisis Services Available 8:00am to 11:00pm, 7 days a week including holidays.
560 Cohasset Rd. Ste. 180, Chico, CA 95926

Crisis Stabilization Unit

The Crisis Stabilization Unit (CSU) offers voluntary mental health crisis services for any adult or youth experiencing acute psychiatric symptoms, 24 hours a day, 7 days a week. The CSU helps resolve crises with the goal of linking consumers and their families to local community services. The purpose of the CSU is to assess the crisis, allowing time for the individual to be away from stimuli that may provoke the crisis. A consumer experiencing a psychiatric crisis can be in the CSU for up to 23 hours. Providers can then assess if the crisis can be resolved to the point that the consumer can reintegrate into the community, or if the crisis dictates a higher level of inpatient care.

Crisis Triage Connect

The Connect Team facilitates consumer movement through the crisis continuum; including coordinating hospitalization placement as needed, discharge planning, monitoring, and follow-up case management. The transport team drives clients to and from psychiatric hospitals, takes them for medical clearances to access in-patient services, and takes them home or back into the community. The Connect Team communicates with psychiatric hospitals to setup follow-up services for every client upon discharge from a psychiatric hospital. The Connect Team also provides 60 days of case management services to facilitate the warm hand-off between inpatient and outpatient services.

Homeless Emergency Action Response Team

Toll Free: 1 (877) 4-RunAWAY (786292)

The Homeless Emergency Action Response Team (HEART) program, ran by Youth For Change, provides street outreach services, a 24/7 crisis hotline and mobile response, emergency shelter, assessment, case management, and brief individual and family counseling to stabilize living situations and strengthen families. The goals of this program are:

  • To provide physical and emotional safety to youth experiencing a homeless or runaway episode; reunite runaway youth with their families and strengthen family bonds;
  • Promote stable living conditions for runaway and homeless youth, including youth that are at risk from separation from their families;
  • And design, implement and maintain a services delivery system that is responsive to the unique needs of runaway and homeless youth in Butte County.

Hospital Alternative Program

Age Range: Ages 0 to 17

Provided by Youth for Change, is a short-term intensive service for youth at-risk of hospitalization. The Hospital Alternative Program provides comprehensive response and support services to youth who are in need of intensive services as an alternative to being hospitalized following a 5150 screening.

  • 24/7 access to clinical care as needed.
  • Crisis intervention and stabilization skills.
  • Safety planning with youth and family members to encourage stabilization and reduce risk.
  • Intensive short-term interventions to connect youth/family to longer-lasting supports.
  • Facilitate a Multi-Disciplinary Team meeting to individualize a treatment plan to meet the unique needs of the youth and his or her family.
  • Advocacy for youth and family needs.

Mobile Crisis Team

The Mobile Crisis Team (MCT) partners with law enforcement to provide crisis related outreach and engagement as well as respond to 911 requests regarding possible psychiatric or emotional crises in the community. MCT operates with the goal of reducing the use of involuntary psychiatric hospitalization when appropriate by providing consultation, crisis assessment and engagement of the individual in need, seeking alternative treatment resources, including referrals to voluntary psychiatric services as available. Currently, the collaboration with the Chico Police is funded through the Mental Health Services Act, and the collaboration with the Sheriff's Office is funded through the SB 82 Triage Grant.

Crisis Response Team

Evaluates adults and youth who are experiencing a mental health crisis in an emergency room, schools, or other community settings on a referral basis.

Psychiatric Health Facility

Age Range: Ages 18 and over

Located in Chico, this 16-bed, 24-hour, non-medical facility provides a safe environment for individuals needing acute care for their mental illness during involuntary admissions. View more information about the Psychiatric Health Facility

Grant Funded Triage Services

Senate Bill 82, the Investment in Mental Health Wellness Act of 2013, provides grant funds to improve access to and capacity for mental health crisis services. This grant program provides funds to California counties to increase capacity for client assistance and services in crisis intervention, stabilization, treatment, rehabilitative mental health services and mobile crisis support teams. Services are designed to increase access to effective outpatient and crisis services, provide an opportunity to reduce costs associated with expensive inpatient and emergency room care, reduce incarceration, and better meet the needs of individuals experiencing a mental health crisis in the least restrictive manner possible. Please visit Butte County Triage Programs to learn more.



 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)

Trevor Lifeline (LGBTQ+)

North Valley Talk Line
4:30pm to 9:30pm / 7 days a week

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm

Excludes Holidays
View all Locations

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.