We are here to help. 

Behavioral Health provides services for individuals in crisis, for youth, for adults and for alcohol and drug treatment. Services are provided in Chico, Paradise, Oroville, Gridley and rural communities.

Our Mission: "Partner with individuals, families and the community for recovery from serious mental health and substance abuse issues and to promote wellness, resiliency and hope."

Crisis and Suicide Prevention Lines

Available 24 hours a day, 7 days a week

  • Crisis Line: 800.334.6622 or 530.891.2810
  • The Trevor Line: 866.488.7386. The Trevor Lifeline connects lesbian, gay, bisexual, transgender, questioning (LGBTQ) young persons to a suicide prevention and counseling phone line with access to trained counselors 24/7.
  • The Friendship Line: 800.971.0016. The Friendship Line for Older Adults, Ages 60+ or Family and Friends. A crisis intervention, support, and resource line for older adults   
  • National Suicide Prevention Lifeline 1.800.273.TALK (8255)
  • Veterans Crisis Line 1.800.273.8255 (press 1)

Warm Line

Available 4:30pm to 9:30pm, 7 days a week

The North Valley Talk Line: 855.582.5554. The Northern Valley Talk Line, provided by Northern Valley Catholic Social Services (NVCSS), is a non-crisis warm line offering peer to peer support, compassionate listening, and county-wide resource referrals. Since August 2010, the Northern Valley Talk Line (NVTL) has provided a free, consumer-run, peer support telephone service that offers non-emergency, non-crisis support and referrals. The majority of calls pertain to problem solving, help with coping, and conflict management. Callers that are in crisis or that are at risk of harm to themselves or others are referred to crisis services.

Walk-In Services

Available 8:00am to 11:00pm, 7 days a week including holidays

560 Cohasset Rd. Ste. 180, Chico, CA 95926

Crisis Services

Available to all age groups unless otherwise noted. These services are accessed by self-referral or agency/department referrals.


Crisis Intervention Team (CIT)

A cooperative effort among local law enforcement, first responders, and behavioral health providers to improve the interaction and experience for parties involved in a mental health crisis.

Crisis Stabilization Unit (CSU)

Toll Free: 800.334.6622

The Crisis Stabilization Unit (CSU) offers voluntary mental health crisis services for any adult or youth experiencing acute psychiatric symptoms. The CSU helps resolve crises with the goal of linking consumers and their families to local community services. The purpose of the CSU is to assess the crisis, allowing time for the individual to be away from stimuli that may provoke the crisis. A consumer experiencing a psychiatric crisis can be in the CSU for up to 23 hours. Providers can then assess if the crisis can be resolved to the point that the consumer can reintegrate into the community, or if the crisis dictates a higher level of inpatient care. The CSU operates 24 hours a day, 7 days a week.

Crisis Triage Connect


The Crisis Triage program meets the need for an increased crisis triage staff at specific access points to expand current crisis services, as well as help consumers to avoid higher levels of care, in the least restrictive environment available. These access points include: the local hospital emergency rooms, and local homeless service centers. The Crisis Triage team facilitates consumer movement through the crisis continuum; this includes coordinating placement as needed, discharge planning, monitoring, and follow-up case management. This program includes these teams: Hospitalization & Discharge Planning Team, and Crisis Connect Team. Both teams are staffed by Butte County Behavioral Health. For the dedicated link click here.

Homeless Emergency Action Response Team (HEART)

Toll Free: 1.877.478.6292 or 1.877.4.RunAWAY

The Homeless Emergency Action Response Team (HEART) program, ran by Youth For Change, provides street outreach services, a 24/7 crisis hotline and mobile response, emergency shelter, assessment, case management, and brief individual and family counseling to stabilize living situations and strengthen families.

Hospital Alternative Program (HAP)

Age Range: Ages 0 to 17

Provided by Youth for Change, is a short term intensive service for youth at risk of hospitalization.

Mobile Crisis Team

The Mobile Crisis Team (MCT) partners with law enforcement to provide crisis related outreach and engagement as well as respond to 911 requests regarding possible psychiatric or emotional crises in the community. MCT operates with the goal of reducing the use of involuntary psychiatric hospitalization when appropriate by providing consultation, crisis assessment and engagement of the individual in need, seeking alternative treatment resources, including referrals to voluntary psychiatric services as available.

Crisis Response Team

Evaluates adults and youth who are experiencing a crisis in an emergency room, schools, or other community settings on a referral basis.

Psychiatric Health Facility (PHF)

Age Range: Ages 18 and over

A 16-bed, 24-hour acute non-medical facility providing a safe environment for individuals needing acute care for their mental illness during voluntary or involuntary admissions.  View more information about the Psychiatric Health Facility



 Support Lines

Behavioral Health Crisis Lines
24 hours a day / 7 days a week
800.334.6622, or

National Suicide Prevention Lifeline
800.273.TALK (8255)
Chat online at

Crisis Text Line
Text LISTEN to ‘741741’

Veterans Crisis Line
800.273.8255 (press 1)  

Friendship Line (older adults)

Trevor Lifeline (LGBTQ+)

North Valley Talk Line
4:30pm to 9:30pm / 7 days a week

 Locations & Hours

Butte County Behavioral Health Administration
3217 Cohasset Rd
Chico, CA 95973
Monday – Friday
8:00am to 5:00pm

Excludes Holidays
View all Locations

 Get Started

Call the Behavioral Health Access Line at 530.891.2810 to get started.

During the phone conversation we will ask whether your needs are urgent and what type of help you are looking for.

See the three steps for getting started.