The Butte ECC is a secondary Public Service Answering Point (PSAP) which means, all 911 calls are first answered by the primary PSAP, which is the jurisdictional law enforcement agency. If the call if for fire, recue or medical or other non law enforcement emergencies/calls for service, the caller is immediately transferred to the Butte ECC.

The Butte ECC currently processes an average 43 incidents per day or approximately 16,000 incidents per year. Incidents occur 24 hours per day with most incidents occurring between 12 AM (noon) and 12 PM (midnight).